Cargo Operations Policy
4 weeks ago
About the role
The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.
To support our VISION 2027 roadmap, we are looking for talents - the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.
Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.
We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways Cargo Operations team as a Cargo Operations Policy & Procedure Manager in our office in Doha.
Join the #MovedByPeople family and leave a mark as part of Cargo Operations. We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities.
The role will be responsible for creating, maintaining, updating and approving Cargo Operations documentation ensuring compliance with regulatory requirements, IATA and company standards. Manages the Content Documentation Management System (CDMS) database and publishes Cargo Operations documents ensuring adequate retention and accessibility to employees and relevant external parties.
Some of the tasks include:
- Design approval workflows and manage the Content Documentation Management System (CDMS) database ensuring all relevant internal and regulatory approvals are obtained before publication.
- Provide leadership and guidance in writing technical documents, identify and investigate the need for documents of various types, create templates, draft style guides, develop documentation-related training materials, and manage technical writers (Policy & Procedures Specialists) to ensure documentation standards and always met.
- Manage access and approval to Content Documentation Management System (CDMS), other documentation platforms and QHub ensuring compliance with regulatory requirements and company procedures.
- Identify, allocate and monitor documentation access/user modification rights to staff responsible for creating or updating documentation in CDMS to prevent unauthorized access.
- Conduct and manage the yearly need-analysis for IATA manuals for the entire cargo operations network, preparing budget and ensuring cost-effective solutions are adopted.
- Identify and facilitate mechanisms to distribute documentation fostering the introduction of technology to ensure the end users have easy access to documentation required to be used in the conduct or support of the operations.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
About you
- Bachelor’s degree or equivalent with 5 - 7 years of experience in Air Cargo ground handling preferably in warehouse and aircraft.
- Abilities to design, develop and implement cargo operations documentation systems, procedures and policies in compliance with regulatory of IATA requirements and company standards.
- Knowledge of documentation management system and associated control mechanism
- Experience with content document management system (CDMS) is an advantage
- Excellent command of the English language both verbally and in writing
- Advanced MS Office
- Stakeholder management skills
- Organizational effectiveness and operation management
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular
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