Guest Services Associate I

3 weeks ago

Doha, Qatar Marriott International, Inc Full time

**Número de Empleo** 23139289

**Categoría de Empleo** Rooms & Guest Services Operations

**Ubicación** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**Descripción del Trabajo**

Procesar todos los registros de ingreso y salida de los huéspedes, así como también la asignación de las habitaciones y las solicitudes de cambio de habitación y retraso en el horario para dejar la habitación. Obtener los pagos; activar o entregar llaves nuevas de las habitaciones. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Verificar o reajustar la facturación para los huéspedes. Comunicarse con el personal adecuado cuando haya huéspedes esperando una habitación disponible. Informar a los huéspedes sobre cualquier mensaje que hayan recibido. Borrar las partidas de los huéspedes del sistema informático. Coordinar con el Departamento de Limpieza a fin de hacer un seguimiento del estado de las habitaciones y de las inquietudes de los huéspedes. Archivar el papeleo o la documentación de los huéspedes. Manejar la terminal de central telefónica. Preparar y comprobar los informes diarios, las listas de imprevistos y los informes de autorización de las tarjetas de crédito. Brindar indicaciones e información a los huéspedes sobre la manera de llegar a destinos. Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los huéspedes; hacer un seguimiento a fin de asegurar que se hayan solucionado satisfactoriamente. Solicitar un medio de transporte para los huéspedes o visitantes. Computar y asegurar la caja al comenzar y finalizar el turno. Cobrar los cheques de los huéspedes, procesar todos los medios de pago, comprobantes, desembolsos y gastos, además de proporcionar cambio. Notificar a Seguridad cualquier denuncia de robo presentada.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._

**Estarás** donde puedes llevar a cabo tu mejor trabajo,
**comenzarás** a cumplir tu propósito,
**formarás parte** de un increíble equipo mundial y
**te convertirás** en tu mejor versión.

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