Spa Guest Services Associate

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full time

Job Overview

As a Spa Guest Services Associate at Ihgarmyhotels, you will be the first point of contact for our guests, providing a welcoming and professional service as they embark on their wellness journey.

You will assist in managing spa appointments, greet and guide guests with warmth and efficiency, and ensure that every detail of the guest experience is flawless.

Main Responsibilities

  1. Greet and welcome guests with a friendly, professional, and courteous demeanor upon arrival.
  2. Manage spa reservations, ensuring accuracy in scheduling, confirmations, and cancellations.
  3. Provide guests with information about spa services, treatments, and packages, offering tailored recommendations based on individual needs.
  4. Handle guest inquiries, feedback, and requests in a calm, efficient, and positive manner.
  5. Ensure the spa area remains organized, clean, and stocked with necessary supplies.
  6. Process payments and handle guest transactions in a secure and accurate manner.
  7. Collaborate with spa therapists and other team members to ensure a seamless guest experience from arrival to departure.
  8. Maintain a high level of knowledge about spa treatments, products, and the facilities offered.
  9. Support the Spa Manager with administrative tasks, including guest record management and appointment tracking.
  10. Adhere to all hotel and spa policies, procedures, and health and safety regulations.

Requirements

We are looking for an individual with excellent interpersonal and communication skills, who can build rapport with guests. Previous experience in a receptionist or front-of-house role, preferably in a luxury hotel, spa, or resort environment, is ideal.

The ability to multitask and stay calm under pressure in a fast-paced environment is essential. Knowledge of spa services, treatments, and products is an advantage. A positive, can-do attitude and a genuine passion for guest service are required.



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