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Restaurant Manager

4 months ago

Doha, Qatar Premium Solutions Consultancy Full time

Restaurant Manager

**Responsibilities**:

- Ensures that the staff deliver the brand promise and always provide exceptional guest service.
- Ensures that the staff provide excellent service to internal customers in other departments.
- Observes employee-guest interactions and coaches staff in guest service skills as necessary.
- Ensures that all guest and internal customer complaints and enquiries are handled in a timely, courteous, and efficient manner, following through to ensure problems are resolved satisfactorily.
- Ensures that the outlet is operated in line with goals to maximizes profitability while delivering on the brand promise.
- Assists the Director of F&B Operations in preparing the Annual Business Plan and budget for the outlet.
- Supports the Director of F&B Operations in analysing outlet business performance to facilitate accurate and meaningful forecasting.
- Seizes marketing and promotional opportunities to raise awareness and drive outlet revenues.
- Proactively supports the Director of F&B Operations and Client's Head of Marketing & Communications to implement the Annual Marketing Plan for F&B operations.
- Manages the outlet, pursuing excellence and quality in all aspects of the operation.
- Coordinates proactively and collaboratively with consultant-partner organizations to implement restaurant concept and ensure full delivery of brand promise.
- Ensures that the outlet and surrounding area is always kept clean and organized.
- Oversees the preparation and implementation of outlet manpower rosters to effectively meet operational needs.
- Monitors outlet operations, especially during peak business periods, making resourcing adjustments where necessary.
- Supports banqueting and other activities as assigned by the Director of F&B Operations.
- Performs any other duties assigned by the Director of F&B Operations as necessary.
- Encourages and motivates employees, building trust, respect, and cooperation within the team.
- Ensures that a positive and harmonious work environment is maintained within the operation.
- Reviews and approves all HR-related issues ranging from staff personal issues (leaves, loan approvals) to manpower planning.
- Supports the Director of F&B Operations with the recruitment, selection, and orientation of outlet staff. Ensures that staff
- all company and local policies, rules, and regulations, including those related to health and safety, security, etc.
- Attends training sessions when required and keeps up to date with industry developments/practices.

**Requirements**:

- Proven experience in GCC countries within fine-dining establishments
- Track record of working in Michelin-starred restaurants or top dining destinations in the GCC region
- Minimum of 6 years of experience in a similar managerial role
- Demonstrated stability in career progression and a willingness to relocate to Qatar
- Strong background in catering to the preferences and special requests of GCC clients
- Start date: Mid-August to early September 2024, considering notice periods
- Salary: QAR 19,000/-, with additional benefits including a fully furnished apartment, 28 annual leave days, 3 casual leave days, 8 public holidays, private medical insurance (extendable to family members if married), and yearly airplane ticket encashment to home country and return
- Education & Certification Required: Degree in hospitality or relevant certification preferred

Job ID 4707845CB5