Live Operations Agent
11 hours ago
**Live Operations Agent Responsibilities**:
- Be the main point of contact for the Delivery drivers in case of any issues.
- Take Delivery Drivers calls and provide accurate, satisfactory answers to their queries and concerns
- Be able to co-ordinate with multiple teams to resolve problems fast and eff
- De-escalate situations involving Delivery teams and Drivers offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
**Live Operations Agent** **Requirements**:
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers
- Effective communication skills.
- Exceptional customer service skills.
- Must have NOC and Speaking Hindi or Urdu is Mandatory
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
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