Customer Care Service Agent

3 weeks ago

Doha, Qatar Diet Delights Full time

We are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent to join our dynamic team. This role is pivotal in ensuring our customers' satisfaction and enhancing their experience with our services.

**Role Overview**:
The Customer Care Service Agent will be an integral part of our customer experience team, responsible for monitoring sales targets, efficiently handling customer complaints, inspiring and motivating the staff, and innovating ways to automate customer care tasks to enhance efficiency and customer satisfaction.

**Key Responsibilities**:

- **Monitor Sales Targets**: Keep a close eye on sales figures and customer engagement metrics to ensure the company is on track to meet its goals. Work closely with the sales and marketing teams to identify opportunities for improvement and implement strategies to boost customer retention and acquisition.
- **Handle Customer Complaints**: Serve as the first point of contact for customer complaints, ensuring they are addressed promptly and efficiently. This includes diagnosing issues, coordinating with various departments to resolve complaints, following up with customers to ensure their satisfaction, and implementing long-term solutions to prevent future issues.
- **Motivate Staff**: Foster a positive and motivating environment for the customer service team. Provide regular feedback, training, and development opportunities to encourage professional growth and enhance team performance.
- **Automate Customer Care Tasks**: Identify opportunities for automating repetitive customer care tasks to improve efficiency and allow the team to focus on more complex customer needs. Implement and manage customer service software and tools to streamline operations.

**Requirements**:

- Proven experience in customer service or a similar role, preferably in the health, nutrition, or food service industry.
- Excellent communication and interpersonal skills, with the ability to handle complaints and difficult situations calmly and effectively.
- Strong leadership qualities, capable of motivating and leading a team towards achieving their goals.
- Technical proficiency with customer service software and the ability to quickly adapt to new technologies.
- A passion for health, wellness, and providing exceptional customer service.

**Salary**: QAR5,000.00 - QAR6,500.00 per month

Application Question(s):

- Joining Availability?

**Experience**:

- Customer service: 3 years (required)

**Language**:

- Arabic (required)

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