Airport Operations Agent

7 months ago

Doha, Qatar Qatar Airways Full time

We at Discover Qatar aim to create and deliver unique and unforgettable experiences of Qatar through exclusive offerings and a constant focus on quality, with a customer-first approach. As an Airport Operations Agent you will be providing face to face assistance to all Discover Qatar customers at assigned locations within Hamad International Airport.

As part of your role, your additional responsibilities will include, but not limited to, the following:

- Assisting in sales and collect payments from the customers as per the Standard Operating Procedure.
- Provide feedback and updates on the daily operations to the Seniors and remain in full compliance of company policy and procedures.
- When necessary, provide special assistance to customers with special needs or young travelers and senior citizens.
- Check minor complaints from passengers and escalate out of hand situations to the Senior Team Members promptly when required.
- Stay updated on all the Discover Qatar products list to be able to provide correct and adequate information to the customers.
- Perform other department duties related to your position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:

- Minimum of High school graduation with at least 2 years of relevant experience in customer service.
- Strong written and verbal communication skills in English, ability to speak other foreign languages such as Spanish, German, Italian, Chinese, Russian is an advantage.
- Good interpersonal and team working skills.
- Proven ability to work under pressure to defined timescales.
- Proficient in Microsoft Excel, Word, Teams, Power Point, etc.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

  • Airport Security Operations Centre Manager

    4 days ago

    Doha, Qatar People Dynamics Full time

    Bachelor’s Degree or Equivalent with minimum 6 years of job-related experience - Understanding of airport and airline operations and their security requirements. - Being responsible for the Airport Security Operations Centre (ASOC) functions that includes providing the day-to-day command and control of all security related activities, technologies, and...

  • Support Manager

    1 day ago

    Doha, Qatar People Dynamics Full time

    Being responsible for the Airport Security Operations Centre (ASOC) functions that includes providing the day-to-day command and control of all security related activities, technologies, and coordinating security activities during operational emergencies. - Leading and monitoring ASOC team of Security Duty Managers, Supervisors and Agents over a 24/7...

  • Airport Security Operations Centre

    1 week ago

    Doha, Qatar People Dynamics Full time

    Being responsible for the design, development, and delivery of the HIA Airport Security Operations Centre (ASOC) functions that includes providing the day-to-day command and control of all security related activities, technologies, and coordinating security activities during operational emergencies. - Leading and monitoring ASOC team of Security Duty...

  • Airport Operations Director

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Leading Edge Full time

    Company Overview:">At Leading Edge, we are committed to delivering exceptional airport services that exceed customer expectations.">About the Role:">We are seeking a highly skilled Airport Operations Director to oversee the daily operations of our airport. As a key member of our team, you will be responsible for ensuring the safe and efficient operation of...

  • Senior Airport Operations Agent

    1 week ago

    Doha, Qatar Qatar Airways Full time

    We at Discover Qatar aim to provide and sustain 5-stars standards in customer services and to achieve the Sales & Revenue targets by employing effective processes to provide quality holiday consultation and service through the team of holiday consultants. To achieve our ambition, we need you to share your skills and fresh ideas, this includes: - Ensure...

  • Senior Airport Operations Agent

    7 months ago

    Doha, Qatar Qatar Airways Full time

    We at Discover Qatar aim to provide and sustain 5-stars standards in customer services and to achieve the Sales & Revenue targets by employing effective processes to provide quality holiday consultation and service through the team of holiday consultants. To achieve our ambition, we need you to share your skills and fresh ideas, this includes: - Ensure...

  • Senior Airport Operations Agent

    5 months ago

    Doha, Qatar Qatar Airways Full time

    As the Destination Management Company of Qatar Airways and a proud partner of Qatar Tourism, Discover Qatar is on a mission to create and deliver unique and unforgettable experiences to promote Qatar as a premium tourist destination. With its diverse and extensive portfolio of hotels, tours and experiences, Discover Qatar provides excellent customer...

  • Airport Operations Officer

    7 months ago

    Doha, Qatar Qatar Airways Full time

    About the role You will be responsible to provide seamless operations and services to QR passengers who use DQ products (airport transit tours, hotels, car rental, city tours) and also to promote Qatar as a premium tourism destination by employing effective processes to provide quality tour consultation. Lead the Team and deputize for the Line Manager in...

  • Airport Operations Officer

    1 week ago

    Doha, Qatar Qatar Airways Full time

    We at Discover Qatar aim to provide and sustain 5-stars standards in customer services and to achieve the Sales & Revenue targets by employing effective processes to provide quality holiday consultation and service through the team of holiday consultants. As an Airport Operations Officer, you will provide seamless operations and services to QR passengers...

  • Security Agent Cctv

    1 month ago

    Doha, Qatar Qatar Airways Full time

    About the role: As a Security Agent CCTV and Access Control - you will be responsible for helping us achieve this ambition through: - You will be responsible for conducting security related duties both within the Airport Security Operations Centre (ASOC) and within the terminal building. - You will be responsible for the correct deployment of contracted...

  • Security Agent Cctv and Access Control

    7 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: As a Security Agent CCTV and Access Control - you will be responsible for helping us achieve this ambition through: - You will be responsible for conducting security related duties both within the Airport Security Operations Centre (ASOC) and within the terminal building. You will be responsible for the correct deployment of contracted...

  • Airport Station Manager

    5 days ago

    Doha, Qatar Qatar Airways Full time

    About the role The position will be responsible for all the station that Other Airlines (OAL) operates within Qatar.Ensure that the Airport Operation runs smoothly, in a cost effective manner, conformingto safety and security requirements. The post holder is responsible for ensuring internal/external customers are provided with exceptional customer services...

  • Security Agent Cctv and Access Control

    7 months ago

    Doha, Qatar Talent Pal Full time

    **About the role**: As a Security Agent CCTV and Access Control - you will be responsible for helping us achieve this ambition through: - You will be responsible for conducting security related duties both within the Airport Security Operations Centre (ASOC) and within the terminal building. You will be responsible for the correct deployment of contracted...

  • Airport Staff

    4 months ago

    Doha, Qatar Menvos Consulting Full time

    **Key Responsibilities**: - Assist passengers with check-in, boarding, and baggage procedures. - Provide information and assistance to passengers, addressing any concerns. - Maintain the cleanliness and order of the airport terminal areas. - Ensure smooth airport operations by collaborating with airline staff. - Follow all safety and security procedures to...

  • Airport Staff

    2 months ago

    Doha, Qatar Menvos Consulting Full time

    **Key Responsibilities**: - Assist passengers with check-in and boarding procedures. - Manage baggage handling and loading/unloading processes. - Provide information and customer support to passengers. - Ensure airport security protocols are followed. - Collaborate with other airport staff to maintain smooth operations. **Qualifications**: - High school...

  • Senior Operational

    7 months ago

    Doha, Qatar Qatar Airways Full time

    About the Role Senior Operational & System Improvements Agent is responsible for the inspection and rectification of minor hardware issues in fixed and mobile OAS IT devices. Supports receiving and delivering IT devices to and from suppliers and business users. This role also performs IT devices movement across OAS business units and keeps OAS IT Assets...

  • Airport Staff

    4 months ago

    Doha, Qatar Menvos Consulting Full time

    **Key Responsibilities**: - Assist passengers with check-in, boarding, and deplaning processes. - Handle baggage, including loading, unloading, and sorting. - Provide information and directions to passengers. - Ensure compliance with airport safety and security protocols. - Assist passengers with special needs and mobility assistance. - Work closely with...

  • Airport Operations Supervisor

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time

    PPL Dynamics is seeking an experienced Airport Operations Supervisor to lead the Baggage Handling team. The successful candidate will be responsible for overseeing the daily operations of the baggage handling system and ensuring that it meets the required service levels.Key Responsibilities:BHS Oversight: Monitor and control the Baggage Handling System (BHS)...

  • Customer Service Agent

    1 day ago

    Doha, Qatar Al Ghattas Services Full time

    **Please note that this job opportunity is in Qatar and involves you relocating to Qatar if you are not there**: - The job will be in Qatar's airport as a customer service agent. - Salary offered is QAR 2,500 and free accommodation, food and transport from and to the workplace. - Job involves working in different shifts. - For both Males and...

  • Senior Manager Safety and Airside Operations

    1 week ago

    Doha, Qatar Qatar Airways Full time

    Leading a highly motivated and experienced team of managers, you will be fully accountable for the management of Hamad International Airport and Doha International Airport airside operations, including airfield operations, AOCC-Airside Operations Control Center, Planning & Scheduling, Emergency Planning, and Wildlife Control. Your accountabilities will also...