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Senior Analyst

5 months ago

Qatar Talent Pal Full time

**Description**

**Milaha Management System (MMS) 2.0 Governance**
- Lead and responsible for the overall management of MMS Central - Milaha’s official documentation registry/depository - inclusive of building, maintaining, and upkeeping MMS Central as a “single source of truth” within Milaha and building links to HSSEQ, Enterprise Risk Management, Sustainability (ESG) and Investor Relations.
- Maintain and administer the central document portal and ensure strict quality control over the contents of the portal.
- Support the end-to-end documentation lifecycle, from tracking requests, write-ups, reviews, and approvals to the final publication of all documents under the team’s control. Set up periodic reviews to ensure all documents continue to be valid and accurate.
- Responsible for receipt, review, and update of process documents including, but not limited to, process flow charts, process measurements, and Policy. Manual, Procedures, etc.
- Ensure all approved documents submitted for upload to MMS Central comply with the approved Delegation of Authority (DOA).

**Process Architecture**
- Build Milaha Process Architecture to bring transparency into process documentation quality, process maturity, renewal of documents, issue logging, and resolution.
- Generate intel, insights, and statistics from the MMS 2.0 library such as process mapping for performance/KPI data, customer satisfaction scores (CSATs), and/or heatmaps on areas needing attention - subsequently work with the relevant accountable person on action plan until resolution.
- Responsible for review and gap assessment (between ‘standard’ and ‘submitted’) for all documents submitted by the BUs. Including, but not limited to, Process Flow Charts, Measurements, Policy, etc.
- Conduct a thorough analysis of documents submitted, identify areas for improvement, and recommend corrections to documents in line with approved templates/ mandatory minimum standards.
- Support team in quantifying the impact of new or revised processes and change management requirements.

**Program/Project Support**
- Lead assigned activities, including SharePoint updates, meeting
- setup, minutes, and follow-up.
- Responsible for managing/assisting in the development/support of new initiatives as agreed with leadership such as process mapping, process documentation, and others as agreed.
- Provide implementation support/ lead or monitor implementation for agreed initiatives and business units.

**Qualifications**

**Education Qualification**:

- Bachelor’s degree
- Project Management Certification is desirable.
- Green Belt Certification is desirable

**Professional experience**
- 4-6 years experience in process analytics/ documentation/ project management
- Formal training in Business and Process Management will be an added advantage.
- Experience in driving process improvement demonstrated and progressive work experience in process control and documentation/process lifecycle.
- Opportunity assessment across the business landscape

**Geographic experience**
- NA

**Computer skills**
- Working/ advanced SharePoint knowledge
- Advanced knowledge of other MS Office tools like Excel, Visio, Project, PowerPoint

**Language skills**
- English critical, Arabic a plus.

**Market/Industry/Functional knowledge**
- Understanding process and its interdependencies
- Some understanding of the shipping and logistics business

**Job***: Professional

**Organization***: Digital and Process Excellence

**Job Posting***: Sep 24, 2023
**Unposting Date***: Ongoing