Front Office Receptionist

7 days ago


Doha, Qatar WHR Solution Full time

**About Company**:Along the magnificent waterfront promenade, Doha Corniche, where skyscrapers tower above the glittering coastline, Fraser Suites Doha stands elegant in timeless classical style, encapsulated in the horizon of the panoramic Arabian Sea.
Offering 138 luxury serviced apartments in Doha, guests at the award-winning 5 star Fraser Suites are constantly mesmerised by the stunning sea view or the spectacular city skyline that comes with these residences. Complete with modern conveniences, top-notch Italian interiors and state-of-the-art facilities, each of these exclusive serviced apartment residences are well-equipped for sophisticated living.

**Job Descriptions**:
Responsibilities and essential job functions:
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
Accurately administer Front Office cashiering standards and comply with all laid down systems, policies and procedures.
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.

**Skills Required**:
Opera Knowledge

**Compensation & Benefits**:

- Basic Salary: To be discussed during interview
- Accommodation: Provided
- Transportation: Provided
- Annual Paid Leave: Provided
- Employment Visa: Provided
- Flight Tickets: Provided
- Medical Insurance: Provided



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