Duty Free Store Manager

6 months ago


Doha, Qatar Qatar Airways Full time

**About the role**:

- As Duty Free Store Manager you will be responsible to manage and deliver efficient and effective store management by creating a culture of excellence and developing high performance teams to deliver strong KPI performance and world class experience to all guests. Work with Duty Managers to plan effective deployment of resources in line with business needs to deliver strong sales and best guest experience.
- Monitor customer service standards in store and work with DMS and Supervisors to deliver "GUEST" service standards to all HIA guests.
- Communicate shop KPI targets to DMS in a timely manner and ensure all DM's, Supervisors and the team members are aware of KPI targets.
- Review and discuss weekly store performance DMS and identify actions to improve performance.
- Collaborate with other departments to discuss and address department pertinent issues i.e marketing, IT, admin, merchandising, warehouse, learning and development, projects, etc.
- Monitor staff standards in terms of grooming, time and attendance, and general attitude on the shop floor.
- Monitor store standards i.e signages, cleanliness, stocks, lighting, etc. Implement daily checklist and conduct daily store walks with DMS to ensure world class store standards are maintained at all times.
- Manage team performance, conduct people performance management reviews in an unbiased and constructive manner, provide regular feedback and create performance development plans.
- Review shrinkage results with Retail Manager and create action plan to minimise shrinkage.
- Provide feedback on product performance/issues to respective Category Managers.
- Work with DMS to create a culture of excellence through mentoring, feedback, and coaching methods.
- Train managers and staff on excellent customer service skills through shadowing, on the job training, etc.
- Establish the department or teams objectives and priorities to align with and support business objectives.
- Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About You**:
Essential:

- High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience or Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience.
- Experience in retail, developing, managing and influencing people and the bottom line results.
- Experience in customer facing and fast paced business.
- Experience in managing 50-200 size team.

Preferred:

- Experience working in the Middle East; international business or luxury market experience.
- Experience within a Duty Free or an airport.


  • Duty Manager

    3 weeks ago


    Doha, Qatar Qatar Airways Full time

    **About the role**: Duty Manager Manages the daily operation of the designated shop effectively and efficiently to achieve sales through excellent guest service and ensuring the security of stocks and cash in accordance with company policy of Qatar Duty Free. The role includes the following responsibilities: - Communicate shop sales targets to sales...

  • Store Keeper Cashier

    3 months ago


    Doha, Qatar HAL Hospitality Management & Services Full time

    **Job Title: Store Keeper cum Cashier** **Key Responsibilities**: - Manage inventory levels and perform stock checks - Process customer transactions accurately - Maintain a clean and organized store environment - Provide excellent customer service - Assist with receiving and storing merchandise **Benefits**: - Free accommodation with Wi-Fi -...

  • Store Manager

    6 months ago


    Doha, Qatar Al Attiyah Architectural Group Holding Full time

    **Al Attiyah Architectural Group Holding (AAGH)** is a dynamic group of companies offering reliable, sustainable and quality services to companies across a diverse range of sectors. From construction to services, ventures, contracting and industries, we relentlessly pursue excellence and innovation, increasing value to businesses who can advance that value...


  • Doha, Qatar Holding Group Full time

    Responsibilities - Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability - Meet sales goals by training, motivating, mentoring and providing feedback to sales staff - Ensure high levels of customers satisfaction through excellent service - Complete store administration and ensure compliance with policies...

  • Shop Supervisor

    6 months ago


    Doha, Qatar Qatar Airways Full time

    About the role As Shop Supervisor, you will be responsible for assisting the Duty Manager to co-ordinate the shift operations of the shop floor, with a particular focus on Sales, Customer Service, Merchandising of stocks, Staff allocation, Cash spot-checks, Stock Checking, Shift Closing, Customer Grievances, etc. Shop Supervisor plays a role in achieving...

  • Senior Sales Assistant

    6 months ago


    Doha, Qatar Qatar Airways Full time

    **About the role** As Senior Sales Assistant, you will maximizes sales at every available opportunity while ensuring that customers receive the highest level of service. Ensures that the store is fully merchandised according to the Brand layout and Visual Merchandising standards to maximize the selling opportunity. Embraces and follows on a daily basis the...

  • Senior Sales Assistant

    7 months ago


    Doha, Qatar Talent Pal Full time

    About the role As Senior Sales Assistant, you will maximize sales at every available opportunity while ensuring that customers receive the highest level of service. Ensures that the store is fully merchandised according to the Brand layout and Visual Merchandising standards to maximize the selling opportunity. Embrace and follow on a daily basis the Brand...

  • Store Manager

    6 months ago


    Doha, Qatar Go Viral Agency Trading and Marketing Full time

    **Store Manager** Responsible for the overall management of the auto shop's retail store, ensuring efficient operations, exceptional customer service, and profitable sales of automotive parts, accessories, and related products. **Key Responsibilities**: - Oversee daily operations of the retail store, including inventory management, stock control, and...

  • Duty Manager

    6 months ago


    Doha, Qatar Qatar Airways Full time

    Qatar Duty Free is recruiting for Duty Manager - Food & Beverage, you will be responsible for overseeing the day to day execution of the overall operations to ensure the optimal success for the Grab'n'Go service by maximizing sales, enhancing customer experience and consistently delivering high service standards. Operational accountabilities include: -...

  • Store Manager

    4 months ago


    Doha, Qatar Waka Kitchens Full time

    **Company Description** Waka is dedicated to partnering with culinary experts, restaurants, and food & beverage enthusiasts to innovate the food delivery experience. Our kitchens are equipped with the latest smart tech solutions and operated by highly skilled chefs and customer service teams. Supported by Central Production Units, Customer Service Facility,...

  • Store Manager

    7 months ago


    Doha, Qatar Al Siddiqi Holding Full time

    The Role - Maximizes store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls. Assists in delivering the highest levels of motivation and development of team members and individual and store compliance with all company regulations and procedures - Maximizes sales and exceeds store budgets, through...

  • Store Manager

    2 months ago


    Doha, Qatar ZOOTALK MOBILE TRADING Full time

    Key Responsibilities: - Oversee daily store operations, including opening and closing procedures. - Ensure that all staff provide high-quality customer service and resolve customer inquiries and complaints in a timely, professional manner. - Recruit, train, and supervise staff, promoting a positive and productive work environment. - Monitor inventory levels...

  • Store Manager

    8 months ago


    Doha, Qatar Vodafone Full time

    We look for staff who genuinely want to help customers get the most out of their gadgets. If you’ve got a passion for all things technology and have a knack for explaining things in just the right way, we’d love you to be a part of our retail team. Retail is all about connecting with customers by asking smart questions. Whereas some customers have a...


  • Doha, Qatar AL SULAIMAN JEWELLERS Full time

    **Job Scope**: As the Store Operations Manager, you provide general oversight for different areas of retail management to achieve optimum business potential. You are the role model that reflects the company’s values, promoting ALSULAIMAN JEWELLERS and employer of choice. - Managing daily operations such as hiring and training employees, scheduling shifts,...


  • Doha, Qatar AL SULAIMAN JEWELLERS Full time

    **Job Scope**: As the Store Operations Manager, you provide general oversight for different areas of retail management to achieve optimum business potential. You are the role model that reflects the company’s values, promoting ALSULAIMAN JEWELLERS and employer of choice. - Managing daily operations such as hiring and training employees, scheduling shifts,...

  • Store Manager

    6 months ago


    Doha, Qatar PlaceUp Full time

    **Salary Range**:QAR 9,000 - 10,000 We are seeking a dynamic and customer-focused Store Manager to lead our luxury perfumes and fragrances boutique. As the Store Manager, you will be responsible for overseeing all aspects of store operations, driving sales performance, and delivering exceptional customer service experiences. Your leadership and passion for...

  • Store Manager

    3 months ago


    Doha, Qatar Al-Futtaim Full time

    **Job Requisition ID**:163805 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...

  • Store Manager

    2 months ago


    Doha, Qatar Robusta Coffee Co. Full time

    **Job Purpose**: Robusta Coffee Co.(Toby's Estate Coffee Roasters) is seeking a motivated Branch manager in Qatar. **Key Responsibilities & Accountabilities**: Must have strong leadership and interpersonal skills, as well as a proven track record in meeting sales and revenue targets. Manage the team, maximize productivity and ensure quality consistency...

  • Store Manager

    7 months ago


    Doha, Qatar Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...


  • Doha, Qatar Stationary Store Full time

    Key Responsibilities: - Greet and engage customers warmly, creating a welcoming atmosphere in the shop. - Assist customers in finding specific products, answering questions, and providing recommendations. - Make customers feel comfortable asking questions, guiding them through the purchasing process. - Build strong customer relationships by understanding...