Associate Domestic Sales Center

5 months ago

Doha, Qatar Qatar National Bank Full time

Job Purpose Summary:
The incumbent is mainly responsible for marketing the Retail Bank's products and services - to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Sales Officer is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.

**Employment Form - please download and attach to your profile**

Essential Duties & Responsibilities by Dimensions:
**A. Shareholder & Financial**:

- Proactively market the Retail Bank's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
- Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals.
- Implements KPI's and best practices.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.

**B. Customer (Internal & External)**:

- Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- To visit the customers at their convenience either at their office / residence to market the bank's products and obtain complete documentation, without the need for the customer to visit the bank.
- Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction.
- To convey customer feedback on products and services including issues faced & enhancements recommended, to the Sales Supervisor.
- Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank.
- Coordinate with operations staff on an "as is needed" basis to ensure smooth operations, and timely and friendly service delivery.
- Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers.
- To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes.
- To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery.
- Ensure compliance to internal service quality standards and compliance to audit requirements

**D. Learning & Knowledge**:

- To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the DSA channel.
- Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function.
- Maintain thorough knowledge of competitor products, pricing and market activity and ensure that market intelligence is passed on to the DSA Supervisor by active participation in weekly sales meetings.
- Identify related areas for professional development of self.

Education & Experience Requirements:

- University degree in Sales & Marketing / Banking is preferred.
- Minimum of 4 years experience in the sales function. Sales experience in marketing of banking / financial services preferred.
- Good background in the sales function, including selling tools & techniques

Required Special Skills:

- High customer-orientation.
- Personal integrity & self management
- Good people, interpersonal and networking skills.
- Excellent oral and written communication skills in English and Arabic (preferred).
- Excellent presentation skills.
- Good problem solving skills.
- Computer literate - Familiarity with Excel & PowerPoint preferred.
- Ability to work in teams from diverse cultural backgrounds.
- Should be smart, self confident, enthusiastic, assertive, results oriented.
- Should have a pleasing personality, high energy levels & a strong drive to succeed.

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