Customer Program Director

2 weeks ago

Doha, Qatar NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**Are you passionate about solving problems?**

**As part of our team, you will**:

- Leading CNS Project delivery and Care for key customers
- Interfacing C-level in customer organization
- Leading team of Project Managers and Technical Managers
- Leading key project as Project Manager
- Financial ownership for revenue, margin for the accounts he/she is leading

***

**What you will learn and contribute to**
- CNS Delivery Lead is accountable for seamless Customer Delivery (including HW, SW and Services) to the assigned CT/CBT with medium/large business volume and/or medium/high complexity.
- Executive Customer interface for Nokia Delivery, taking care of overall Customer satisfaction, project governance, where applicable, and managing escalations. Increase transparency of delivery performance across Nokia’s offering.
- Delivery accountability with empowerment with contractual commitments and Gate 6 handover. CNS Delivery Lead leads BG delivery governance, towards the Customer and internally in Nokia, leveraging existing BG governance practices to ensure efficiency and avoid duplication. Empowered to work across the Nokia organization especially with CX, other BGs and BG Delivery managers towards executing Customer deliveries
- Accountable for Delivery management in Sell process from Bid/no Bid decision onwards. Accountable for Delivery management in Execute process for the full Project execution. Identifies business opportunities (EG upsell) and coordinates with CX and BGs
- Responsible for contracted business and aggregated Customer financials. Responsible for CT/CBT contracted business aggregated financials (revenues, sales margin, costs and cash collection of HW, SW and Services), relying on BG DM’s accountability for the business financials in their respective BGs
- Accountable for project portfolio performance and services performance reviews. Leads CNS BG delivery parts of review meetings (ORM, BRM), and delivers input for MU/Market level governance. Provides input for Operational Dialogs at account level across Nokia. Chairs BG Governance on project execution performance reviews, both externally with the Customer and internally. For project specific governance, Deliver Lead is expected to regularly align with BG Delivery Managers on project related issues and updates
- Guiding and securing delivery resourcing. Empowered to steer forecast and performance management work with BG Delivery teams working permanently or on assignment for the projects in his/her Portfolio domain

**Your skills and experience**

**You have**:

- Core competence preferably in Nokia Core portfolio
- Previous experience in similar role
- Customer management, interaction with customer C level
- Financial management
- Leadership track for leading teams onsite and remotely

**It would be nice if you also had**:

- MBA is a plus

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

**Nokia has received the following recognitions for its commitment to inclusion & equality**:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

**At Nokia, we act inclusively and respect the uniqueness of people.**

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

**We are committed to a culture of inclusion built upon our core value of respect.**

Join us and be part of a company where you will feel included and empowered to succeed.

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