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Customer Service Director

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Climbing Mountains Full time
About the Job

Climbing Mountains is seeking a highly motivated and experienced Customer Service Director to join our team. As a key member of our management team, you will be responsible for leading and developing our customer service strategy to deliver exceptional customer experiences.

The successful candidate will have at least 1 year of experience in a supervisory role and possess excellent leadership and communication skills. They will be responsible for leading and motivating a team of staff to deliver exceptional customer service and maintain high standards of customer satisfaction.

We are looking for someone who is passionate about delivering exceptional customer experiences and has a proven track record of driving business growth through effective people management and process improvement. If you are a results-driven leader with a strong work ethic and a passion for the hospitality industry, we would love to hear from you.

Key Responsibilities:

  • To lead and develop our customer service strategy to deliver exceptional customer experiences
  • To lead and motivate a team of staff to deliver exceptional customer service and maintain high standards of customer satisfaction
  • To develop and implement strategies to drive business growth and improve customer satisfaction
  • To maintain high levels of staff engagement and motivation through effective communication and coaching