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Call Centre Executive-arabic Speaker

1 month ago

Doha, Qatar Economic Group Full time

**Job Summary**:
As a Maintenance Call Centre Executive, your primary responsibility will be to handle incoming calls from customers regarding maintenance and repair issues. You will be expected to provide excellent customer service, troubleshoot problems, schedule maintenance appointments, and ensure timely resolution of issues.

**Responsibilities**:

- Answer incoming calls from customers promptly and professionally.
- Listen to customer concerns and inquiries regarding maintenance and repair services.
- Provide accurate and detailed information about services, pricing, and scheduling.
- Diagnose maintenance and repair issues based on customer descriptions.
- Scheduling and Coordination:

- Schedule maintenance appointments for customers based on their availability and service requirements.
- Coordinate with field technicians to ensure timely arrivals and completion of scheduled appointments.
- Follow up with customers post-service to ensure satisfaction and address any additional concerns.
- Documentation and Reporting:

- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Adhere to company policies, procedures, and service standards during customer interactions.
- Conduct quality assurance checks on calls and service interactions to ensure adherence to protocols.
- Continuously update knowledge of products, services, and maintenance procedures to provide accurate information.

**Job Types**: Full-time, Contract

Pay: From QAR2,500.00 per month