Arabic & English (Bilingual) Call Centre Support
3 months ago
We are hiring for Arabic & English (Bilingual) Call Centre Support Services
Duration:6 Months & extendable (depends on project)
Location: Doha
Education: Bachelor degree in IT related
Experience:3+ Years minimum with applicable certification
Call Centre Support Services/Resources
Hours of Service : Up to 6 days per week (up to 48 hours per week)
- On call during nights and weeks per work demands.
Answer calls: Respond to calls from faculty, students and Staff, providing essential first level IT respond and Support.
Troubleshooting Guidance: Assist callers in troubleshooting, navigating the college site, and utilizing products or services.
Diagnosis and Advice: Diagnose user problems and offer clear advice for resolution.
Logging and documentation: Log correspondence details into the IT Support system to maintain a record.
Composure Maintenance :Maintain composure and a positive attitude during challenging situations
ITSM System Utilization :Use the Information Technology Service Management (ITSM) system to log and track incidents, promptly resolving assigned tasks.
Collaboration and Support Levels: Collaborate closely with the second and third levels of the support team for comprehensive issue resolution.
General Maintenance Tasks:Perform routine maintenance tasks to ensure overall IT System health
Continuous Improvement: Continuously assess and recommend enhancements in IT Solutions and Support
Performance Monitoring:Monitor hardware,software and system performance metrics.
Proactive Support Approach: Maintain a proactive stance for IT support and improvement.
Whatsapp 974 30107270
**Job Type**: Contract
Contract length: 6 months
**Experience**:
- Call center: 3 years (required)
**Language**:
- Arabic Speaking (required)
**Location**:
- Doha (required)
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