Senior Manager

3 days ago

Doha, Qatar QNB Full time

Business Unit: QNB - Qatar

Division: Information Technology

Department: Information Technology

Country: Qatar

Closing Date: 31-Dec-2024

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary:
The incumbent is primarily responsible of managing the assignments and resources within the Domain Support department. **Senior Manager, Domain Support **as direct manager, as the assistant for Head Domain Support, In this role Senior Domain Manager in overseeing the management and maintenance, ensuring the smooth operation of QNB systems, and providing support to QNB employees, position need to shadow Senior Manager including assigned projects, skills, deliverables and communications, following guiding responsibilities; but not limited to:

- Manage and maintain one or multi system assign to Head of Domain Support ; following system Domains or assigned systems:

- **Domain 1**: Microsoft infrastructure services: e.g. Active Directory services, Exchange, SCOM, Windows Servers components and relevant systems
- **Domain 3**: Security infrastructure services: e.g. **Trelilx** Endpoint defence (Antivirus, DLP, FIM etc..), **Ivanti** Patch managements system and relevant systems
- **Domain 4**: Citrix infrastructure services: e.g. Citrix XenApp Application publish (Remote Access), Citrix VDI and relevant systems
- **Domain 5**: Cloud infrastructure services: e.g. Microsoft Azure cloud, Google cloud and relevant systems

Education & Experience Requirements:

- Bachelor’s degree preferably with a Major in Information Technology/Computer science or related field of study.
- At least 8 years of relevant experience, preferably within a highly rated international bank.

Required Special Skills:

- Excellent oral and written communication skills (including report writing) in English or Arabic.
- Good interpersonal and presentation skills.
- Understanding of the relevant laws, regulations, and practices.
- Planning, organising, and analytical ability.
- Results oriented.
- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
- Troubleshooting Skills: Ability to analyse and diagnose system issues, perform root cause analysis, and implement appropriate solutions.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with end-users, colleagues, and stakeholders.
- Problem-Solving Abilities: Strong problem-solving and critical-thinking skills to identify and resolve complex technical issues.

Documentation Skills: Proficiency in documenting support requests, resolutions, system configurations, and generating reports.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport or QID
3. Copy of Education Certificate

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