Restaurant Manager

7 months ago

Doha, Qatar Sumosan Doha Restaurant Full time

**General Purpose**:
To lead and assist team members under your control to consistently achieve product and service delivery standard and ensure a high degree of our guest. Create an experience for our Sumosan guests who reflect on our values.

**KEY PERFORMANCE AREAS**

**Planning and Organizing**

To recommend and implement or innovations in procedures, equipment to the reporting line.

To monitor all Opening and Closing Procedures

Develop, organize and implement formal training plans for FOH team members, daily, weekly and monthly basis

**Communication**

To operate an efficient and accurate administration process in order to meet internal requirements

To take charge of daily briefing to ensure the team receives the following information

Develop all the procedure

Station assignments

86 items

VIP arrivals

Additional staff requirements during busy periods, develop the schedule

All team members to be aware of the monthly targets with regards to revenue

Quality and sales improvement

Co-ordinate with Head Chef and Head Bartender to implement systematic testing of items for training the team.

To achieve strong effective selling through trained and motivated employees and to maintain records of all trainings conducted within the outlets

To build relationship with VIP and regular guests and communicate with them to ensure longevity.

**General**

To carry out the duty reporting line shift, overlooking opening and closing procedures in order to meet management requirements.

To direct and organize the implementation of new incentive programs

Implement new and update SOP’s, ensure adequate training to the team members

To monitor and check guest satisfaction, solve any issue.

To control operating and merchandising costs

Assist the reporting line to maintain the highest standards of food hygiene

Assist the reporting line to maintain good Health and Safety Standards

To consistently strive for quality of service that will increase volume sales and profit and provide consistency in our experience to our guests

To conduct performance appraisals for all the FOH team members

**KEY COMPETENCIES**

**Guest Focus**

Actively seeks feedback from guest rather than wait for complaints.

Critically evaluates one’s own performance and consistently sets high standards.

Insists on clarity of roles, functions and tasks.

Sets up and maintains systems of information, ensures procedures are being followed.

Is always concerned with maintaining standards accuracy and quality.

Handling complains and ensure guest satisfaction

Handling special requests from our guests.

**Leadership**

Coaches team members on the job, gives demonstrations for “on the job” training, leading by examples.

Uses questions in a coaching style to encourage others to solve problems themselves.

Monitors performance, assesses staff objectively and recommends training/development options to improve skill levels.

Identifies and explores weak links in the team and supports them.

Provides guidance, support and constructive feedback to enhance others capabilities.

Distributes work equitably and according to the abilities of the team.

Reviews progress on agreed time scales to ensure delegated work is completed on time.

Communicates frequently a realistic picture of future plans so people know what has to be done and why.

Leads by example, displays behaviors, which reflect the desired work norms and values.

Take disciplinary action if required.

**Team Work**

Gives credit and recognition to others.

Talks frequently about the importance of considering other departments as part of the overall team.

Works with and supports others as part of a team both within and across functions.

Encourages two way communications, confirms the message has been understood and seeks feedback.

Convey a message, verbally or in writing to both individual and groups.

Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors.

Encourages teamwork within the team as well as with other teams, departments and divisions

**Personal Impact**

Remains calm under pressure.

Understands own limitations and openly discusses problems.

Plans ahead and produces a plan or work in which tasks are prioritized and actioned to meet requirements.

Monitors progress, establishes milestones and follows up to ensure that work is being done as per schedule.

Ensures that problem areas identified and develop the plan, if any, are clearly communicated to the persons concerned.

Strikes a balance between work and personal life.

Organizes work and reviews priorities to suit develop needs.

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