Service Engineer

2 months ago

Doha, Qatar Emerson Full time

Emerson’s DeltaV Distributed Control System (DCS) delivers the decision integrity to run our client's operations at their full potential. Emerson combines ease of use, full-scale control capabilities, and powerful system integration to deliver a reliable DCS offering that simplifies complex operations and increase productivity.

Based in Doha, Qatar this new role will provide engineering support for Emerson products and services including maintenance services, diagnostics, installation and commissioning, start-up, problem resolution, and project execution.

You will act as a focal point for customer technical support, including service contracts, projects, and technical solutions. You will advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. Responsible for coordination of Emerson personnel and service activities to ensure the delivery of the results expected by the customer.

In this role, you will primarily be supporting services and project team as we work with customers to plan and execute their service requests and projects execution. Performing on site opportunity assessments (Site Survey) and reviewing of all DCS and SIS Software HW & SW configuration requirements and designing and implementing the solutions both in an Offline or Online environment.

Part of this role is to attend as Site Resident Engineer rotation, Preventive Maintenance task and attend to any Site Emergency Calls and meet the required response time.

**Your role responsibilities will include, but not be limited to, the following**:

- Performing advanced maintenance tasks in accordance with customer requirements
- Providing recommendations to the customer on product or solution, enhancements, and system health checks
- Performing and leading service projects and taking ownership of customer co-ordination.
- Providing resolution of complex technical issues and resolving Customer disruptions
- Providing technical expertise for products and services to support Customers, Emerson operation teams and Sales / Proposal teams.
- Perform on-site services such as Modification works (eMOCs), Troubleshooting, support Emergency On-call, Site Evaluation Services and Basic to Advanced Cybersecurity Assessment.
- Mentoring Service Engineers and Technicians
- Leading a team of service engineers as required and lead assigned installed-base Maintenance executions.
- Recognize and accept HSE Roles & Responsibilities as defined in Emerson's Company Policy and Procedures
- Finish all assigned Technical Trainings and Safety Trainings for Personal Development on priority-basis and to secure Professional to Expert Certifications.
- Be aware about the latest updates, KBAs and new features in DeltaV control system and Cybersecurity products.
- Provide technical expertise for products and services to support customers in diagnostics and troubleshooting of complex technical issues escalating / collaborating with Emerson GSC and Product Engineering to help resolve product issues.
- Assist in closing out all outstanding calls of Installed base in Qatar/Kuwait under Emerson Global Support Center.
- Proactively identify Service / Product opportunities and serve as Sales Ambassador on site and communicates sales leads to Sales Team.
- Perform and lead service projects and take ownership for lead client support activities such as site survey, feed study, site installation, start up and commissioning services and customer trainings.
- Develop various design documentation including system architecture, functional design specifications, Software design Specifications, Method Statements, in accordance with project requirements.
- Perform customer FAT and SAT, Plant Start-up and Commissioning and Upgrade.
- Utilize SMS, Guardian website, SureService Portal and standard Services Apps.
- Aligning with all Emerson requirements for business processes including timesheets, site visit reports, Method Statement, Job Safety Analysis, Incident Reporting, and all other documentation in line with Emerson internal procedures.

**What do I need to be considered for this role?**
- Bachelor's Degree in Engineering (including control engineering, computer engineering, Instrumentation, or electronics, Electrical, etc.) from an accredited University or College
- Validated experience in designing and implementing Industrial control systems installation with Emerson’s DeltaV system.
- Strong verbal and written communication skills fluent in English.
- Experience in DCS / PLC programming: Creation of Customized Function blocks, Sequences, Calculations and Equations implementation, logical relations, Process control, Alarm Management, and Process Graphics Devel

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