Admin Assistant Ii

1 month ago


Doha, Qatar قطر للطاقة Full time

**Company**
QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable

development,utilization and monetization of oil and gas resources in the State ofQatar. In its efforts to become one of the

best national energycompanies in the world, QatarEnergy's activities and those of itssubsidiaries and joint ventures,

encompass the entire spectrum of theoil and gas value chain locally, regionally, and internationally. Theyinclude the

exploration, refining and production, marketing, and sale ofoil and gas, liquefied natural gas (LNG), natural gas

liquids(NGL), gasto liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an

integrated corporation,QatarEnergy's activities also include marketing and sale of oil and gasand other various products.

QatarEnergy's operations and activities areconducted at various onshore locations, including Doha, Dukhan and

theMesaieed and Ras Laffan Industrial Cities; and at various offshoreareas, such as offshore oilfields production stations,

drillingplatforms, Halul oil export island, and the North Field, which is thelargest single non-associated gas reservoir in the

world covering anarea of 6,000 square kilometers. The utilization of this field’s massivereserves has become a primary
national goal to continue the developmentand prosperity of the country. QatarEnergy pays the utmost attention tothe health

and safety of its employees, contractors, visitors and thelocal communities where it operates. From drilling to

construction,operations to decommissioning, QatarEnergy's health, safety andenvironment policy forms an integral part of

the corporation’s dailybusiness and long term planning. QatarEnergy is committed to contributeto a better future by meeting
today’s economic needs, while safeguardingour environment and resources for generations to come. Thriving oninnovation
and excellence, QatarEnergy is bound to the highest levels ofsustainable human, socio-economic, and environmental

development inQatar and beyond.

**Department**
FACILITIES MANAGEMENT

**Primary purpose of job**
The Call Center Administrator plays a vital role in ensuring effective communication between QatarEnergy and its

customers. This position involves handling inbound and

outbound calls, addressing customer inquiries, resolving issues, and providing exceptional customer service. The Call

Center Administrator works closely with other team members to maintain high standards of customer satisfaction and

contributes to the overall success of the call center operations.

**Experience & Skills**
Proven experience (at least 3 years) in a customer service or call center role preferred.

Excellent communication skills, both verbal and written, with a clear and professional telephone manner.

Strong active listening skills and the ability to empathize with users' concerns.

Ability to multitask and prioritize workload in a fast-paced environment.

Flexibility to work shifts, including evenings, weekends, and holidays.

Ability to work independently as well as part of a team.

Positive attitude, resilience, and a commitment to providing outstanding user service.

Fluent in spoken and written Arabic and English language.

**Education**
Diploma in Administration, Technology or equivalent with good communication and computer skills.

Bachelor’s Degree in Administration, Management, communication or related fields is an added advantage.
Trainings or certifications in customer service and call center operations are advantageous.


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