Female SPA Receptionist
5 months ago
Providing a happy and friendly face when customers arrive at Botany Lab
- Informing customers about the Botany Lab (Enbat Holdings) menu of services and the products available on sale
- Maintaining contact with customers to advise them of schedule or menu changes, specials and other updates
- Making appointments, processing payments and updating contacts within Botany Lab (Enbat Holdings) booking system
- Providing recommendations for customers based on their requirements and appropriate Botany (Enbat Holdings) products
- Processing start of day and end of shift activities per the Botany Lab (Enbat Holdings) SOPs
- Preparing subscription service packages and communicating with driver and customers as required
- Assisting therapists and attendant as needed to prepare for customers and their appointments
- Providing support to Botany Lab (Enbat Holdings) supervisor and management through collating information and documents as requested
- Providing prompt, courteous and accurate service to all customers at all times
- Ensuring the hygiene and cleanliness of Botany Lab (Enbat Holdings) and therapy areas
- Ensuring that all equipment and products are well maintained and in safe conditions
- Handling all customer feedback and complaints in accordance with Botany Lab (Enbat Holdings) SOPs
- Having a complete understanding of Botany Lab (Enbat Holdings) SOPs and policies relating to staff behaviour, health, safety and fire prevention
- Reporting incidents, breakages and emergencies as per the relevant Botany Lab (Enbat Holdings) SOPs
- Reporting lost and found items as per the Botany Lab (Enbat Holdings) SOP
- Assisting in the training and development of team members
- Evaluating operations and procedures and suggesting improvements to Botany Lab (Enbat Holdings) management
- Assisting team members and Botany Lab (Enbat Holdings) management with appropriate task as requested.
- Create strategic plan to boost sales and increase the volume of regular members/clients.
**Education**:
- Bachelor's (preferred)
**Experience**:
- SPA RECEPTIONIST: 2 years (preferred)
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