Spa Receptionist

6 months ago

Doha, Qatar Luxury spa & Fitness Full time

o Perform opening and closing procedures.
- Schedule guest appointments.
- Arrange workstation, treatment room, and drapes.
- Helps promoting the treatments to the SPA members and the hotel
- Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.
- Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client.
- Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
- Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
- Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
- Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
- Be familiar with all hotel/spa packages, promotions, prices and rates.
- Ensures that a high standard of service is maintained throughout the spa.
- Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended.
- Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times and maintain client details and confidentiality.
- Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
- Handle emergency procedures and report any accidents to your manager and security.
- Handle inappropriate guest behavior as per the hotels/Shopping mall standard operating procedures for inappropriate conduct for guests and therapists.
- Frequently check with guest to promote comfort, safety and security throughout service.
- Fill out necessary reports or data at the end of each session.
- Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
- Assists in all areas of recreation and leisure operation as and when required.
- receive money, pettycash & proper tracking of expenses
- Carry out any other duties assigned by management

**Salary**: QAR2,300.00 - QAR2,700.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- receptionist: 1 year (preferred)

**Language**:

- English (preferred)

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