E-commerce and Online Customer Service

21 hours ago


Doha, Qatar Thabt Gulf Digital Soulution Full time

**Job Description: E-Commerce and Online Customer Service Representative - Automotive Accessories**

**Position Title**: E-Commerce and Online Customer Service Representative
**Employment Type**: Full-Time

**Job Summary**:
As an E-Commerce and Online Customer Service Representative, you will play a crucial role in supporting our online sales operations. You will assist customers with inquiries, provide product information, and ensure a seamless online shopping experience. Your focus will be on resolving issues and enhancing customer satisfaction through various digital communication channels.

**Key Responsibilities**:

- Provide detailed product information, recommendations, and technical support for automotive accessories.
- Process online orders, handle returns, and manage order tracking for customers.
- Resolve customer complaints and issues efficiently and professionally.
- Monitor and manage online reviews and feedback to improve service quality.
- Collaborate with the marketing team to ensure product information and promotions are up-to-date on the website.
- Maintain a comprehensive knowledge of products and industry trends to assist customers effectively.
- Assist in the development of FAQs and customer support resources to enhance the online experience.

**Qualifications**:

- High school diploma or equivalent; additional education in automotive technology, business, or e-commerce is a plus.
- Previous experience in e-commerce or online customer service, preferably in automotive or related industries.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Familiarity with e-commerce platforms and customer service software.
- Problem-solving skills and a customer-focused mindset.
- A passion for cars and automotive accessories is highly desirable.
- Must be fluent in Arabic

Pay: Up to QAR3,000.00 per month

**Language**:

- Arabic (required)

Application Deadline: 30/10/2024


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