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Manager Logistics Operations

1 month ago

Doha, Qatar Delivery Hero Full time

About the opportunity

Managing the operation of on-demand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals.

**What’s On Your Plate?**
- Directs optimizes and coordinates full order cycle.
- Supervises onboarding/training schedule & Quality
- Responsible for the communication of shifts & fulfilment
- Ensures and improves rider compliance
- Monitors performance progress of riders
- Owns implementation of new features and processes
- Leads communication with suppliers and drivers

What you need to be successful
- Bachelor's degree, in Logistics or related field.
- Previous experience in the food or tech industry is highly preferred
- Excellent people management skills: Experience with managing a bigger group of people
- Strong communication skills, both written and verbal. English and Arabic is required, Urdu is a plus
- Ability to analyze data and create comprehensive reports.
- Ability to use complex computer systems
- Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities.

Who we are

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide