Logistics Operations Manager
2 days ago
We are seeking a highly skilled Logistics Lead to join our team at lxbfYeaa. In this role, you will be responsible for managing the overall fleet of our delivery company from onboarding to performance management.
About the RoleThe successful candidate will have a strong background in logistics and transportation, with experience in managing large fleets and coordinating with 3PL contractors. They will also have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities- Manage the overall fleet of the delivery company from onboarding to performance management
- Coordinate with 3PL contractors for streamlined new rider onboarding and management
- Implement processes and procedures for recruitment, training, and smooth order transition from store to driver and driver to customer
- Oversee the riders care function, ensuring adequate support to drivers
- Oversee the last-mile delivery process, ensuring drivers have necessary tools, resources, and information
- Assign and schedule all drivers
- Cultivate strong relationships with drivers and customers to reduce stress due to last-minute schedule changes
- Monitor route changes and road construction issues, working with drivers to establish new routes
- Act as main point of contact for drivers for all matters
- Submit accurate reports and data on department performance
- Train, supervise, and monitor driver performance to meet Ninja standards
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