Support Field Engineer

6 months ago


Doha, Qatar Swan Global WLL Full time

**Education Qualification/ Certification**: Bachelor’s degree in computer science, Management Information Systems or equivalent experience

**Mandatory Skills **:Relevant IT certifications such as Microsoft, Networking etc. will be an advantage
- Hands on experience to perform remote troubleshooting.
- Experience in managing high volume of customer service.
- Overarching broad based IT Knowledge across the whole domain.
- Proficient in quality, processes and best practices.
- Broad understanding of emerging technologies and market needs within IT Service Desk domain.
- Experience of working in a customer service environment.
- Analytical and problem-solving skills.
- Experience of working in the region and knowledge of local culture will be an added benefit.
- High attention to detail and accuracy.
- Flexibility and a related ability to work autonomously.
- A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders.
- Provide on-field Level 1 support for IT Incident Management, IT Service Request Fulfilment
- Perform day to day tasks and activities.
- Effectively communicate with clients.
- Escalate IT issues for timely resolution.
- Manage client IT requests to resolution.
- Dispatch request to appropriate second level support groups according to procedures.
- Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.
- Provide input to update Service Desk Knowledge Base - ensure that you refer to this for any recent updates.

**Duration - 3-4 months project**Education Qualification/ Certification**: Bachelor’s degree in computer science, Management Information Systems or equivalent experience

**Mandatory Skills **:Relevant IT certifications such as Microsoft, Networking etc. will be an advantage
- Hands on experience to perform remote troubleshooting.
- Experience in managing high volume of customer service.
- Overarching broad based IT Knowledge across the whole domain.
- Proficient in quality, processes and best practices.
- Broad understanding of emerging technologies and market needs within IT Service Desk domain.
- Experience of working in a customer service environment.
- Analytical and problem-solving skills.
- Experience of working in the region and knowledge of local culture will be an added benefit.
- High attention to detail and accuracy.
- Flexibility and a related ability to work autonomously.
- A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders.
- Provide on call and remote Level 1 support for IT Incident Management, IT Service Request Fulfilment.
- Perform day to day tasks and activities.
- Effectively communicate with clients.
- Escalate IT issues for timely resolution.
- Manage client IT requests to resolution.
- Dispatch request to appropriate second level support groups according to procedures.
- Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.
- Provide input to update Service Desk Knowledge Base - ensure that you refer to this for any recent updates.

**Duration - 3-4 months project

**Job Types**: Full-time, Contract
Contract length: 3 - 4 months

**Salary**: QAR5,000.00 - QAR6,000.00 per month



  • Doha, Qatar Thales Full time

    Location: Doha, Qatar In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. We have been...


  • Doha, Qatar RITS Recruitment Services LLC Full time

    **Field Service Engineer (IT Engineer)** We are urgently looking for a Field Service Engineer or IT Engineer who can do the Installation, Service, and support of X-RAY screening systems in Doha. **Qualifications, responsibilities and experience**: - Experience with installing, configuring and troubleshooting MS Windows based servers and workstations...

  • IT Support Engineer

    6 months ago


    Doha, Qatar Hot & Cold International Consulting Full time

    **IT SUPPORT ENGINEER**: A technical support engineer (also known as a technical support officer, IT support technician or technical support analyst) is responsible for monitoring and maintaining a company’s hardware and software systems. **Job responsibilities**: - Continuously monitor and maintain systems and networks. - Respond to technical support...


  • Doha, Qatar KBR Full time

    **Title**: Mechanical Field Engineer


  • Doha, Qatar Baker Hughes Full time

    **Control Field Service Engineer** **Do you enjoy technical challenges?** **Would you like to work for a forward-thinking technology company?** **Join our Team!** Our business provides industry-leading products and services that optimize extraction, production and processing of energy. As a team with integrity, we create value with impactful decisions by...

  • Field Service Engineer

    6 months ago


    Doha, Qatar ABB Full time

    **Field Service Engineer**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **Your role and...

  • IT Support Engineer

    3 months ago


    Doha, Qatar Al Jassim Group Full time

    **Job Title**:IT Support Engineer **Location**: Doha **Company**: Al Jassim Group **Position Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and telephonic systems. - Monitor network performance and ensure system availability, reliability, and...

  • Hvac Field Engineer

    4 weeks ago


    Doha, Qatar QATAR TEC W.L.L. Full time

    **Purpose**: - To complete the construction and pre-commissioning & commissioning (PC & C) activities relating to Building mechanical including HVAC and plumbing in NFE process in accordance with NFE project rules and schedule - To report to the discipline manager and lead engineer - To be responsible in managing day-to-day activities of the building...


  • Doha, Qatar Panasonic Avionics Corporation Full time

    **Who **W**e **A**re**: - Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! - How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of...


  • Doha, Baladīyat ad Dawḩah, Qatar Johnson Controls Full time

    About the RoleJohnson Controls is seeking a highly skilled Technical Field Engineer to join their HVAC Aftermarket team in Qatar. This is an exciting opportunity for a motivated individual to work on refrigeration systems and equipment installation, service, repair, and maintenance.Key ResponsibilitiesFocus on maintenance and repair within set timeframes and...


  • Doha, Qatar Qatar Multitech Trading and Contracting W.L.L Full time

    **A Telecom Field Maintenance Engineer is responsible for the installation, maintenance, and repair of telecommunications equipment and systems. They ensure that all communication systems are functioning properly and provide technical support to resolve issues. Here is a typical job description for this role**: Job Overview: The Telecom Field Maintenance...


  • Doha, Qatar Barbaricum Full time

    **Barbaricum is seeking an experienced and technically adept Intelligence Field Service Engineer to provide support to a SOCOM customer, with a duty station in Jordan. Specifically, Field Service Engineers facilitate the continuous improvement of technologies through SOF user requests and the conceptualization, design, and development of customized workflows...


  • Doha, Qatar Avanceon MEA Full time

    **Company Description**: With the international capability to deliver engineering services in electrical, controls, machine design, information technology, and manufacturing business strategy, Avanceon creates integrated solutions that enable clients to control, improve, and optimize their manufacturing processes. Avanceon's experience in engineering...


  • Doha, Qatar ProgressSoft Full time

    Support & Implementation Engineer We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with...

  • Field Supervisor

    4 months ago


    Doha, Qatar Baker Hughes Full time

    **Are you a Field Supervisor looking for an interesting opportunity?** **Would you like to work in the field supporting our customers?** **Join our Team!** Our business provides industry-leading products and services that optimize extraction, production and processing of energy. As a team with integrity, we create value with impactful decisions by...

  • Field Service Engineer

    4 months ago


    Doha, Qatar Tadmur Holding WLL Full time

    The Field Service Engineer will be responsible for providing on-site technical support and services for pumps products or equipment. This role involves installation, troubleshooting, maintenance, and repair tasks to ensure optimal performance and customer satisfaction. - To execute technical issue on site & workshop. - Responsible for Installation,...


  • Doha, Qatar Baker Hughes Full time

    **Control Field Service Engineer** **Do you enjoy technical challenges?** **Would you like to work for a forward-thinking technology company?** **Join our Industrial and Energy Technology** **Team!** Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value chain and industrial sector. We hold an...

  • Landscaping Engineer

    6 months ago


    Doha, Qatar Project Support Service co Full time

    Hello! We are looking for a Landscaping Engineer (Freelancer) for Ras Laffan projects. **Requirements**: - Should have Oil and Gas experience in same field - Should have done Landscaping projects in qatar - Should have been available as a freelancer Send your detailed CV with credentials. **Job Type**: Part-time Ability to commute/relocate: - Doha:...


  • Doha, Qatar International Organization for Migration Full time

    Position Title**: Movement Operations Officer (Field Support)** Duty Station**: Doha, Qatar** Classification**: Professional Staff, Grade P2** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 30 September 2024** - Established in 1951, IOM is a Related Organization of...


  • Doha, Qatar ABB Full time

    **Field Service Engineer**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This position...