Technical Field Engineer

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Johnson Controls Full time

About the Role

Johnson Controls is seeking a highly skilled Technical Field Engineer to join their HVAC Aftermarket team in Qatar. This is an exciting opportunity for a motivated individual to work on refrigeration systems and equipment installation, service, repair, and maintenance.

Key Responsibilities

  • Focus on maintenance and repair within set timeframes and according to defined processes, service agreements, and customer needs.
  • Complete planned site/customer visits and resolve customer requests/calls as dispatched.
  • Develop positive customer relationships, ensuring proactive feedback on and documentation of the customer's equipment and systems status and work completed.
  • Field operations – all BA Key Accountabilities.
  • Under close supervision, maintain and repair system malfunctions requiring specific technical knowledge and relevant qualifications, as well as an understanding of time and material requirements.
  • Seek clarification and technical support where needed and escalate issues as appropriate.
  • Understand and analyze relevant technical documents such as electrical schemes, fluid schemes, piping diagrams, psychometric diagrams, etc.
  • Communicate with customers upon arrival and before leaving the work site. Meet regularly with customers to become familiar with operating problems and reach a full understanding of customer needs.
  • Keep customers informed on the nature of service provided, outstanding issues, recommend system enhancement/upgrade/replacement, and promote the sale of change orders and/or additional labor & material work (L&M).
  • Advise and train customers in system operations.
  • Document work completed in a clear and concise way and promptly submit service reports.
  • Maintain and improve technical proficiency in Johnson Control's product lines.
  • Ensure compliance with the Johnson Controls safety culture and adhere to all applicable safety standards, requirements, and equipment.
  • Ensure compliance with environmental and industry regulations, where required.

Requirements

  • Relevant qualifications in the specific trade (e.g. BAS/BNS, HVAC, Refrigeration)
  • Basic good product knowledge and ability to gain overall system understanding
  • 2-3 years' experience in the relevant field
  • Fluent language skills in English

Salary and Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.


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