Duty Manager

5 days ago

Doha, Qatar Qatar Airways Full time

About the role:
Responsible for several Qatar Duty Free Food and Beverage outlets. Autonomously and independently managing all aspects of the business and able to control the activities for assigned outlets. Responsible also to forecast, plan and manage F&B food orders, staffing, rostering and finance, to maximize sales and revenue generated through customer satisfaction and employee engagement.

ACCOUNTABILITIES:

- Responsible for the shift in Food and Beverage Operations and ensures that the F & B offer and service is delivered to agreed standards and time frames.
- Ensure that the quality, style and concept of the QDF Food and Beverage product, is correctly delivered across HIA locations.
- Overall Responsibility for Food and Beverage Operations and FOH staff over a period of their shifts.
- Documentation of all activities during the shift is carried out.
- All Locations/Units are supplied with the correct quality, quantity and selection of product and ensuring that supplies are available for re-stocking, giving the production Kitchen the appropriate notice.
- Ensuring unit merchandising is consistent with our brand guidelines, no unit should be under merchandised or in an “out of stock” situation at any time.
- Ensure visual merchandising standards are followed in all locations/units.
- Oversight of all Front of House operations and staffing up at “pinch points” and busy locations.
- Responsibility of shift sales collections and submissions to cash office.
- Serves as a role model to demonstrate appropriate behaviours by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed, to ensure that are above and beyond for customer satisfaction and retention.
- Co-ordinating Voucher Restaurant operations and reacting to increases in passengers utilising vouchers
- Maintain the stock and inventory in each location properly as per par level stock to ensure all locations have enough stocks to cover fully operational at any time.
- Ensuring Quality, food safety and HACCP standards are upheld at all times within each location/unit.
- Reporting incidents and feedback to superiors on operational concerns as per set standards
- Preparing Duty Manager Shift sales and operational reports with correct and accurate figure.
- Identify customers’ needs and respond proactively to all of their concerns and complaints to ensure all address and fix in the timely and efficient manner.
- Concessionaire Oversight and Coordination to identify trends and making recommendation for business improvements if and when required.
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
About You:
Essential
- Qualification in Hotel/Catering Management or equivalent.
- Working experience in fast paced multi units environments
- Experienced in HACCP and quality assurance implementation or Related Training.
- HACCP Certification experience.

Preferred
- Worked with a major internationally recognised hotel or Commercial Brand (preferably 5 star restaurant or hotels).

Job Specific Skills:
Essential
- Proven Track record in management and achieving results.
- Computer Knowledge in Outlook, MS word and MS Excel.
- Excellent written and verbal communication skills as well as strong interpersonal skills.
- Methodical and practice solution solver.
- Understanding of food preparation, presentation and service.
- Ability to react to challenges and operational

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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