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Duty Manager

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full time

Duty Manager

Hotel Brand: InterContinental
Location: Qatar, Doha
Hotel: Doha - The City (DOHWB), West Bay, 22178
Job number: 133835

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As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You'll find us in the exclusive West Bay area, close to the city's Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay.

InterContinental Doha The City is looking for a Duty Manager to join our team.

As Duty Manager, you are responsible to provide exceptional service to our guests and also to one another. Be an ambassador for our hotel team where you will provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day

  1. Understanding the company's objectives and standards, processes and plans.
  2. Understanding the values and culture of the company and how they influence what we do.
  3. Understand company loyalty program, tiers, points and guest enrolment system.
  4. Active achievement of the customer expectations and performance targets of the department.
  5. Actions to "go the extra mile" and deliver exceptional customer service, not just the minimum acceptable.
  6. A warm and friendly approach to other team members and a positive sharing of workloads, skills and knowledge.
  7. Interest in customer comments and complaints and action on the feedback provided by team leaders.
  8. Awareness of costs and cost control [eg, control of waste], and awareness of budget targets for the department.
  9. Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
  10. Coaching of the team so they can see how to meet the short term and longer-range plans of the business.
  11. Support through daily management activities of the company's and brands values and culture.
  12. Implementation of the operational and service standards set out in the Corporate Standard; mediation of these standards to line managers.
  13. Close work with leaders in the team to support other team members and ensure they have a strong sense of direction.
  14. Management of the department's technical standards to ensure they comply with corporate policy and/or with industry practice.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What we offer

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

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