Duty Manager Assembly

2 weeks ago

Doha, Qatar Qatar Airways Full time

As a Duty Manager Assembly you are Responsible to independently handle the Shift Operation and managing all operational aspects of the Assembly Department and act independently when the need arises.

**Responsibilities**:

- Manages all operational aspects of the department during the shift to ensure a timely delivery of services to the customer.
- Manages the shift schedule to ensure productivity KPIs, HACCP targets and Overtime are maintained within the parameters set by senior management.
- Holds daily shift briefings to assure all staff are aware of the day to business and changes of the customer requirement.
- Ensures that work safety procedures are maintained and trained to avoid work place injuries.
- Analyses existing processes and procedures and proposes changes to increase efficiencies.
- Liaises with airline representative to ensure the policies/procedures relevant to the operation are implemented.
- Reports all non-conformances, investigates and ensures corrective actions are implemented and reported to the Senior Management.
- Assures compliance with QR Occupational Health and Safety policies, legal compliance with labour law and Health authority.
- Reviews the overtime management of the department and maintains the departmental KPI’s to advise on impact of process or product changes
- Conducts spot-checks internally and externally in order to ensure that customer specifications are adhered.
- Liaises regularly with all associated sections to ensure timely availability of information, equipment and product for the functionality of the department.
- Reports equipment failures and follows up to assure functionality of the department.
- Prepares concise investigation reports of flight delays/accident/incident or any other operational emergencies to initiate and enable relevant action.
- Creates appropriate audit programmes to provide an objective, measurable assessment of the department’s performance.
- Maintains up to date communication regarding flight changes within department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:
Essential:

- Sound knowledge of airline catering operations and rostering/scheduling.
- Ability to effectively manage working hours to ensure productivity.
- Good command of English language, written and verbal.
- Effective communication /presentation skills.
- Managerial skills - Ability to delegate work, set clear direction and manage process flows. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team member

Preferred:

- Previous work experience in a medium/large flight Catering unit leading a team of Operations staff in the position of Duty manager/ officer.

About Qatar Airways Group: Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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