Sales & Customer Experience Manager Bilingual Female

6 days ago


Doha, Qatar VO2 Gym Full time

**Job Function**:
This role will involve:

- Inducting, Training and Managing the reception - front desk team
- Ensure the Customer Service at the highest standard (_**ensure customer satisfaction is obtained in every interaction**_)
- Meet the company sales KPIs & expectations through Membership / Class and PT sales
- Responsible for improving the overall sales / ensure the team hit their Sales targets
- Implementing client retention strategies
- Ensure the facility is maintained at high level of hygiene at all times to offer great experience for the clients
- Manage membership / PT / Group Class - sales enquiries, requests, complaints, concerns, etc.
- Ensure the team follows SOPs and assigned administrative tasks
- Build a good rapport and relationship with all of our members and guests
- Ensure that all financial transactions are completed in accordance with the Finance Procedures
- Ensure Merchandise products are properly organized and restocked on time
- To ensure Safeguarding and Health & Safety procedures are being followed
- Oversee the general client experience in the Gym and make suggested improvements

**Role Requirements**:

- You must be interactive, customer service oriented with warm, cheerful and expressive personality
- Excellent Communication skills are a must
- Confident & Bold with sales targets
- Bilingual Female - Fluent in English & Arabic
- Customer focused, always drives customer satisfaction while responding to customer enquiries and calls.
- Flexible to work on shifts

**Job Requirements**:

- Should be available in Doha - Qatar
- Should have valid Resident Permit
- Should be available to transfer Sponsorship

**Job Type**: Permanent

**Salary**: QAR8,000.00 per month

COVID-19 considerations:
Yes we take precautions when it is necessary (wear masks, use sanitizers, frequently wash hands, etc.)

Application Question(s):

- Are you currently available in Doha - Qatar?
- Do you have a valid QID?
- Can you provide NOC to change sponsorship?
- If selected, what is your notice period?



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