People Operations Manager

5 days ago


Doha, Qatar Hilton Full time

**PEOPLE OPERATIONS MANAGER (reporting to the Chief Host)**

Position Purpose

To a) provide HR support & expertise to the Hotel Leadership and b) lead, supervise and monitor all HR activities at the hotel, ensuring a great brand-specific team member work experience and 100% compliance with Hilton policies and local/national regulations that impact the business.

Duties & Key Responsibilities

Lead by Example
- Be a great boss and role model for others with regards to brand-specific behaviours
- Ensure you and your team pro-actively support colleagues in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
- Interview, select, on-board, supervise, coach, and evaluate People Operations team members
- Organise and provide regular HR training opportunities for People Operations TMs and HODs
- Provide a positive work environment to People Operations Team Members and guide and support the Chief Host and the leadership team in providing an equally inspiring environment to the whole hotel team to secure our reputation as a great place to work
- Ensure that all hotel TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best.
- Ensure regular & effective communication (e.g. Hotel Huddles) in the hotel to achieve / maintain a high level of trust & engagement
- Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within own team and in the whole hotel.
- Support the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaboration
- Execute any other duties as assigned by the Chief Host and Sr. Director HR Foc Service EMEA

People Operations
- Oversee all people operations on property
- Create / manage the HR administration processes in the hotel and regularly re-evaluate them with regards to their effectiveness. Make changes if necessary, to improve TM experiences
- Ensure proper use and maintenance of HR & Payroll systems
- Ensure the payroll function including the payroll budgets & actuals is managed well and in line with local legal regulations
- Be accountable for a 100% compliance with contractual and legal responsibilities, maintaining government relations where required
- Ensure that TMs are paid in a timely and accurate manner and their workplace is safe & secure
- Support HODs in the recruitment (interviewing, selecting, on-boarding) of new TMs in compliance with Focused Service Recruiting Guidelines and our Hilton Diversity & Inclusion Goals. Recruit brand ambassadors and great hosts
- Coordinate our annual global team member engagement survey in the hotel and ensure continuous efforts are made by all leaders in the hotel to drive engagement and trust
- Ensure VIP Talks are regularly conducted, performance is being effectively monitored, talent reviews are conducted and development opportunities are offered to everyone
- Support HODs in managing the schedules and holiday calendar in their department
- Regularly check the cleanliness in TM changing rooms / facilities / restaurant to provide a great TM experience in line with global Heart of House standards
- Ensure compliance with all mandatory training requirements for team members, and actively look to implement additional training to develop team members on property
- Take ownership of implementing a culture on property that aligns with the brand
- Where applicable, ensure TM Accommodation for team members is of good quality and caters to the needs of all those who live in it

**What are we looking for?**

A people operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous HR managerial experience
- CIPD qualified
- Positive attitude
- Good communication and people skills
- Committed to delivering a high level of customer service, both internally and externally
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Knowledge of hospitality
- IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth wi



  • Doha, Qatar Hilton Full time

    People Operations Manager A People Operations Manager is responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience while assisting with Human Resources strategy and managing succession planning. **What will I be doing?** As a People Operations Manager, you are responsible for providing...


  • Doha, Qatar talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...


  • Doha, Qatar Delivery Hero Full time

    About the opportunity Role Summary As an Associate People Operations, you will play a crucial role in managing various aspects of our employees' lifecycle, benefits, engagement activities, and overall well-being. Will work closely with the team to ensure the seamless administration of People operations programs and policies. What’s on Your Plate? -...


  • Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Manager - People

    12 hours ago


    Doha, Qatar Kitopi Full time

    Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...


  • Doha, Qatar People Dynamics Full time

    Post Graduate or Bachelor degree in Business or Logistics or equivalent. - Experience in a B2B environment. - 15+ years experience. - Experience in a senior leadership role in a field related. - Masterful organizational, communication, and leadership skills, backed by previous professional success. - Superior knowledge of multiple operational functions and...

  • Director of People

    1 day ago


    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality operator for modern travelers, Minor Hotels, connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, our...


  • Doha, Qatar People Dynamics Full time

    Job Requirements - Should have a good experience as CNC Operator, should have good skill in Operating CNC Fiber Laser Machine with a minimum of 3 years’ experience of working independently on Fiber Laser Machine, preference will be given to people who have experience of working with Senfeng Fiber Laser Machine - Should have the ability to work...


  • Doha, Qatar SPHC Full time

    **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a People & Culture Coordinator with luxury and lifestyle brand hotel experiences...


  • Doha, Qatar Deliveroo Full time

    **Senior People Associate** **Why Deliveroo?** When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company -...


  • Doha, Qatar People Dynamics Full time

    Ensuring that worker productivity is maximized through effective training programs and efficient use of technology - Recruiting, hiring, training, and managing a skilled workforce to meet organizational needs - Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements -...

  • Operations Manager

    12 hours ago


    Doha, Qatar CYBERHAWK Full time

    **Company Background**: - Cyberhawk is a fast-growing, successful technology company with big ambitions. We are the industry leaders in drone-based visual inspection and survey solutions for energy infrastructure and major capital projects clients. Our cloud-based enterprise software iHawk is a visual-data solution that harnesses drone and other visual data...

  • Operations Manager

    5 days ago


    Doha, Qatar Encircle Company Full time

    **Operations Manager** The Operations Manager/Director of operations is a vital senior management team member who will be reporting to the General Manager/Managing Director. This individual needs to be an experienced and efficient manager with broad responsibilities that range from managing day-to-day operations, maintaining control of diverse business...

  • Operations Manager

    12 hours ago


    Doha, Qatar PERI Full time

    **Diese Stellenanzeige ist nicht in deutscher Sprache verfügbar.** **PERI Qatar**, a leading international company in Qatar in the area of formwork, scaffolding and engineering are looking for individuals that have an in-depth and practical understanding of formwork & scaffolding and construction materials to fill the position as **Operations...

  • Operation Manager

    1 day ago


    Doha, Qatar Mega Food Restaurant Management Full time

    We are currently looking for an ambitious, dynamic, and self motivated Food & Beverage professional to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service for steak house. As an Operation Manager you are responsible to manage all staff from 3 outlets. The priorities are to achieve...


  • Doha, Qatar Minor International Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. You will be...


  • Doha, Qatar Tivoli Full time

    Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job...


  • Doha, Qatar Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Operation Manager

    6 days ago


    Doha, Qatar Fork & Knife Hospitality, Restaurant Management & Trading Full time

    **About The Role** As the Operation Manager - Fork and Knife, you will be responsible for the business performance of the fine-dining restaurants and casual-dining restaurants as well as managing and handling the services, clients and all projects handled by the Fork and Knife Management. **Responsibilities** - Manage and handling the new project and...


  • Doha, Qatar People Dynamics Full time

    Position : Digital Project Manager Contract : 12 months fixed contract outsourced through People Dynamics Locally available in Qatar with valid QID; immediate joiner **About the Role**: - Ensure that project roadmap and strategies are aligned with the overall vision and strategic objectives of Digital through constant iteration and interaction with...