Workforce Support Manager

8 months ago


Doha, Qatar People Dynamics Full time

Ensuring that worker productivity is maximized through effective training programs and efficient use of technology
- Recruiting, hiring, training, and managing a skilled workforce to meet organizational needs
- Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements
- Develops the team to be able to perform complex analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of product and service offering changes, customer workflow and process changes, operations drivers, and customer routing changes
- Working with Vendor Mgmt.
- Ensuring role approvals are processed in accordance with Technology Approval Matrix
- Collaborate and contribute to improving other related processes
- Contribute to and administer the global Human Resources (FTE) Plan and maintain controls to manage headcount
- Manage Staff Position approval process
- Source or download HR or Contingent workforce information from a variety of sources and is responsible for the production of monthly or quarterly FTE reporting used for benchmarks or reporting requirements including Audit Committee plan, regulatory reporting, and Balanced Scorecard
- Perform analysis of People demographics ‐ tenure, work experience and academic or professional designations or turnover to support Audit Committee regulatory requirements, Benchmark initiatives
- Prepares reports and monitors efficiency of CPU operations


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