Salon Supervisor

1 month ago

Doha, Qatar Royal beauty lounge Full time

**Job description**

Essential Duties & Responsibilities

A. Store Operations Management
- Ensures that day to day operations of salon(s) is adhering to Standard Operating Procedures (SOPs);
- Maximizes operational efficiency and ensures compliance with quality assurance policies and procedures;
- Provides personalized approach to clients and staff, identifying and resolving urgent issues;
- Proposes to Managing Partners initiatives and changes that will improve the business such as operating hours, services, products, merchandising, expansion opportunities;
- Proposes to Managing Partners new best practices and trends to enhance existing ones and create new standards, policies and procedures;
- Analyzes and approves the staffing roster;
- Ensures that staff adheres to the company prescribed grooming and presentation standards;
- Ensures high standard of cleanliness and proper maintenance of shop facilities.

B. Services
- Drives the achievement of excellent customer services through continuous improvement initiatives;
- Ensures that the salon(s) create a customer service culture by guiding employees to become problem solvers, cooperative and accommodating;
- Provides input on developing relevant services and treatments, the treatments including setting treatment protocols and selecting products for use in the treatments and for retail sale;
- Ensures that all staff follows the standards and procedures for each service they provide;
- Exercises promptness in resolving customer complaints and comments/feedback;
- Monitors customer satisfaction by conducting surveys which includes focus groups and comment cards;
- Anticipates, identifies and ensures that customer needs and expectations are met in the best possible way;
C. Sales & Financial Management
- Controls the operational expenses and facilitates product margin analysis to ensure profitability;
- Maximizes sales by introducing revenue generating strategies and communicating to the team the projected revenue targets for treatments and retail;
- Uses information technology to record sales for data analysis and planning;
- Administers staff and client scheduling for maximum revenue generation and profitability;
- Interprets Financial Reports and provides expertise on the analysis of (projected) Revenue vs. Expenses.
- Ensures that all employees are well trained for their respective positions by coordinating relevant training and development with the HR Department;
- Coaches and develops staff to maximize their potential;
- Proposes new rules and procedures for employees to follow which includes policies in the workplace and ensures effective implementation;
- Ensures that staff issues are timely communicated to HR Department for appropriate action;
- Conducts employee performance appraisals.E. Merchandising & Stocking.

E. Merchandising & Stocking
- Maintains the optimum products stock level at all times to ensure a smooth and financially effective operation;
- Suggests improvements to visual merchandising.

F. Marketing
- Maintains awareness of market trends and techniques in the grooming ndustry, understanding forthcoming customer needs, and monitoring local competitors marketing activities;
- Coordinates with Managing Partners and Shop(s) Supervisors regarding promotional programs and marketing initiatives;
- Suggests ideas that will improve customer loyalty;
- Provides input to Marketing Department on organizing public relations, promotional and marketing events to drive customer visits and sales.

Skills and Qualifications
- Minimum five (5) years of relevant work experience in managerial level;
- Technical Skills i.e. knowledge in nail, face and body services;
- Highly proficient in Planning and Organizing;
- Excellent verbal and written communication skills;
- Acute financial skills, experience with budget and business plan development;
- Analytical skills to evaluate data and make both operational and strategic decisions;
- Strong leadership, motivational and people skills, team-player demonstrating collaborative approach.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you speak English?
- Have you worked as salon manger before?If yes, years of experience?

**Language**:

- Do you speak Arabic? (preferred)

Application Question(s):

- Do you speak English?
- Are you currently in Qatar?
- How many years of experience do you have working in a salon?

**Language**:

- Arabic (required)

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