Technology Services Controller
1 day ago
**About the role**:
As a Technology Services Controller (TS Controller) IT Network Specialist, you will:
- Support the 24x7 operations and provide technical support for the Network & Security Infrastructure by attending to the Incidents, problems as well as performing system administrative activities
- Experience in designing and implementing Network Security Solutions
- Excellent working experience with Cisco ISE Network Access Control product throughout the entire project life cycle of planning, design, implementation and maintenance.
- Ability to perform advanced level troubleshooting on issues related to Network & Security infrastructure.
- Hands-on experience in configuring and managing secure web gateways and load balancers.
- Implement recommended actions based on regular configuration reviews, vulnerability and penetrations test reports to mitigate the risks of cyber threats
- Ensures processes and standards operating procedures (SOP) are documented, reviewed and updated on regular basis.
- Provide root cause analysis report with permanent resolution/workaround for high severity incidents within defined SLA
- Ensure all established IT infrastructure library (ITIL) processes and procedures are implemented and adhered for standardized Services and support across IT platforms, to enhance and improve IT service provisions, stability and predictability.
- Ensure preventive maintenance are conducted by the vendor at regular intervals.
**Qualifications**:
**About you**:
- **Without a Degree**:High School qualification / Vocational Qualification / Diploma or Equivalent (Type of Diploma based on role)
**OR**
**With a Degree**:Bachelor’s degree or equivalent
- Minimum 7-10 years job related experience in implementation and operation support of large enterprise/ Airports Network & Security infrastructure.
- Strong hands-on experience in designing and configuration of Network & Security products such as Network access control, Firewalls, Intrusion Prevention System & Web Proxy.
- Certifications such as Cisco CCIE- Security or equivalent highly desirable.
- Must have good written and spoken business English.
- ITILv3 certification preferred.
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