Restaurant Reservations Manager

6 days ago

Doha, Qatar 1st-jobs.com Full time

We are looking for an experienced **Restaurant Reservations Manager** for our client in **Doha, Qatar.**

The Assistant Guest Experience Manager will ensure the effective and smooth running of the department, managing the day-to-day shift operations, ensuring service levels are delivered to the expected high standards, and supporting, guiding, and motivating all team members in their duties.

**Duties and Responsibilities**:

- Supervise and leads employees. Understanding employee positions well enough to perform duties in employees' absence.
- improve service by communicating with and assisting employees to understand guest needs and by providing guidance, feedback, and individual coaching when needed.
- ensure that the guest experience team is trained to provide fast, efficient, resolutive, and personalized service.
- an expert in all hotel/membership operation and booking procedures, policies, and systems and ensure all information is kept up to date: Hotel, Rooms, F&B, Membership, Spa &Gym.
- Ensure operating procedures and standards are implemented, maintained, and reviewed.
- Support the team with the handling of all guest/member requests, reservations, and orders as required
- Ensure regular communications with the line manager, team member, and other outlets where the departments directly relate to (i.e. Front
- Office, Housekeeping, Room Service, Membership, etc.)
- Serve as a leader in always using proper vocabulary and phone etiquette.
- Work together with the team to always provide proper recommendations and suggestions to guests upon request.
- Assist with OpenTable system set-up and feedback as required.
- **With good luxury experience in the hotel industry in the middle east, experience in Qatar is an advantage.**:

- Advanced knowledge of OpenTable.
- Excellent communication skills.
- Strong people management skills and experience with managing a team.
- Ability to build strong relationships at all levels and with guests.
- Previous experience in a similar role, preferably multi-site and high-end brand.
- Must be friendly and attentive.
- A passion for hospitality and customer service.
- Must have a high level of both spoken and written English.
- Ability to work under pressure.
- Ability to motivate and drive the team.

**Package Details**
- Housing and transportation allowance
- Insurance
- Annual Vacation ticket
- Bonus: As per company policy

**Salary**: Up to QAR16,000.00 per month

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