Team Leader/customer Service-male
7 months ago
Responsibilities:
Manage customer escalation and complaints on the spot.
Ensure customer satisfaction by supporting the management of all inquiries and complaints by customers directed at customer service branches.
Confers with customers to provide information about the services, registering their complaints if any, resolve their queries
Coordinate and resolve issues in customer service and ensure the tracking and closure of the same according to the customer service code of practice if escalated to the supervisor level.
Overseas records of customer interactions or transactions including but not limited to customerqueries, complaints, comments as well as actions taken to resolve issues faced by them.
Coordinates and communicates with other departments to initiate and follow up on outstanding customer transactions.
Contact customers to respond to inquiries or to notify them of the inspection results basis the investigations carried out in the customers’ building premises for complaints regarding electrical/ water system repairs.
KNOWLEDGE, SKILLS, AND EXPERIENCE
Bachelor’s degree or equivalent in any discipline.
More than 8 years of experience in customer service and 3 years at same level
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient computer skills.
Proficient standard office equipment skills.
Strong people skills.
Excellent phone etiquette.
Written and Spoken Both English and Arabic are a privilege,
Pay: QAR3,000.00 - QAR3,500.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Customer Service: 6 years (required)
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