Signature Restaurant General Manager

3 days ago

Doha, Qatar Hilton Full time

**Job Purpose**

Interacts with the restaurant guests, fellow staff members and supervisors in a polite, courteous and hospitable manner to ensure that all staff are exceeding expectations. Implements delivery of the business strategy, in conjunction with the Head Chef. Supervises and coordinates activities of restaurant personnel to ensure that the restaurant is running efficiently and profitably according to Geoffrey Zakarian standards. Leads, coaches, mentors and guides entire Management Team. Accountable for the financial performance of the property: sales, budgets, projections, labor, cost control, inventory, cash flow, etc.

Objectives & Goals
- Effectively oversee and direct the restaurant in a smooth and operational manner
- Manage all staff members in the agreed standard of food service during shift
- Guide and lead by example in all areas of restaurant conduct
- Liaise and co-operate effectively with all other associated members of staff in relation to all aspects of the production and service of food
- Train and develop employees, ensuring they have the necessary skills to perform their duties
- Promote the safe use of the restaurant, its equipment and building under the Health and Safety at Work acts, Hygiene and other regulations
- Respond to any changes in the restaurant as dictated by the needs of the operations and the company
- Ensure restaurant social media, marketing and PR is constantly driven up to the most competitive industry standards
**Job Activities**

Customer Service
- To provide a friendly, courteous and professional service at all times
- To ensure the highest standards of Guest Service
- To demonstrate a high standard of personal appearance and ensuring good personal hygiene
- To ensure the agreed standards of food service are adhered to at all times
- To manage employees ensuring that the correct standards and methods of service are maintained
- To ensure the efficient flow of service and standards are constantly met during service periods
- To ensure all customer requests and queries are responded to promptly and effectively, assuring "Exceptional Guest Services"
- To positively deal with and learn from all customer complaints and comments
- To actively seek feedback from customers on a regular basis

People Management
- To build and maintain an efficient team of employees, driving the team towards the objectives of the business
- To ensure that the restaurant's personnel budgets are strictly adhered to
- To recruit and select employees to the agreed staffing levels and Geoffrey Zakarian policies
- To develop a learning culture and to ensure that all team members feel valued and rewarded
- To produce employee rotas to ensure employee levels match the needs of the business
- To ensure all new employees attend induction
- To promote the training and development of staff to ensure standards are maintained, and monitor all training and development within the department
- To manage all employees and fellow managers in line with the agreed skills and standards, giving regular feedback and appraisals
- Individual team members to have individual development plans
- To manage all disciplinary and grievance issues within the department
- To assess staff performance against the agreed skills and standards
- To address complaints and resolve problems
- To constantly monitor the grooming and personal hygiene of the team

Department Responsibilities
- To maintain constant quality control of all areas of the restaurant, ensuring the required standards are always met
- To ensure the department is maintaining its agreed level of operating performance at all times
- To communicate and delegate activities to the team
- To ensure all up selling opportunities are maximized within the department
- To direct the setting up of the restaurant, ensuring all necessary work is completed prior to the commencement of service
- To ensure the restaurant's operational budgets are strictly adhered to, all costs are controlled and any expenditure approved
- To manage all aspects of the financial performance of the restaurant, in liaison with the General Manager Food & Beverage
- To prepare department budgets or re-forecast, as requested by the General Manager Food & Beverage
- To be aware of all relevant suppliers and their products and order accordingly as and when necessary due to business demand
- To ensure all department staff work hygienically and productively
- To ensure the standards and controls for health and safety, hygiene, risk assessments, COSHH, manual handling and produce are maintained as prescribed by legislation, the company and independent auditors
- To ensure that all restaurant personnel strictly adhere to manufacturer's instructions of use of all machinery and equipment
- To ensure that all restaurant equipment is maintained to operating specifications and to complete weekly maintenance lists where necessary
- To manage along with the Human Resources department, the completion of all adm

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