Butler - The Plaza Doha, Lxr Hotels & Resorts

8 months ago

Doha, Qatar Hilton Full time

The Butler will be playing an essential role into strategies and managed the guest experience throughout their guest journeys. The Butler will be able to provide personalized service to guests in a prompt, friendly and professional manner and maintain positive image through all areas of guest contact. Bring into effect the superior product and service knowledge from the company and from the local folklore by exceeding guest's expectations in accordance with the policies and procedures set by Hilton.
**What will I be doing?**

Bring into effect the superior product and service knowledge from the company and from the local folklore by exceeding guest's expectations in accordance with the policies and procedures set by Hilton.
- Review arrival list to welcome the guest
- Greats guest upon arrival with warm welcome and personalize service
- Ensure to Be aware of Resort daily Activity
- Ensure Guest History Record is updated after Guest's departure
- Assist in other villas or areas as requested by Manager
- Control Inventory for all items in the Guest room, Living Areas such as glassware & flatware
- Anticipate Guest needs by learning their preferences, allergies, dislike, etc
- liaise with HSK to ensure standards are maintained, especially in terms Housekeeping service, turndown and special arrangement
- Liaise with F&B to ensure reservation, amenities and possible allergies are well communicated
- Assist with preparation and service for all in room functions and parties when required.
- Be knowledgeable with regard to hotel facilities, island activities
- Organize special requests for Guest; Honeymoon turndowns, Birthday surprise or any arrangement in related to guest request
- Ensure compliance with health and quality standards
- To report for duty punctually, wearing the correct employee uniform following the appearance standards.
- Follow all safety policies to ensure a safe work area.
- To do side duties as assigned on a daily basis by the supervisor and/or Manager.
- To handle guest enquiries in a courteous and efficient manner.
- Gather, summarize, and provide information to the guest about the property and the surrounding area amenities, including special events and resort activities
- Answer, record, and process all guest calls, massages, requests, questions, or concern.
- Made guests summary every end of shift
- To provide a courteous and professional service at all times.
- To maintain a good working relationship with colleagues and all other departments.
- Not to use resorts telephone for personal calls but to use for business ONLY.
- Not to smoke or consume alcoholic beverage or to use prohibited drugs while at work.
- Farewell every guest check out with special gift from the resort
- Run errands for guests when necessary

**What are we looking for?**

As a Butler serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Strong English/Arabic language command and other languages is advantage
- Ability to identify needs with the twin acts of probing and listening.
- Strength of character coupled with determination and self-discipline.
- High level of self-confidence, enthusiasm and initiative.
- Ability to deal with different types of people.
- Experience and exposure in front of house and Food & Beverage.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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