Assistant Front Office Manager

4 weeks ago

Doha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

**Rixos Qetaifan Island North**

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

**Assistant Front Office Manager**

The Assistant Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

**What’s in it for you**:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world

**What you will be doing**:

- Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest services in responding promptly to guest needs.
- Is committed to making every guest satisfied.
- Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
- Develops added value customer service programs.
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivery of consistent guest service.
- Acts as manager on duty for hotel and manages front desk operations in the absence of the Front Office Manager.
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
- Assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
- Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
- Produce accurate financial reports on time.
- Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
- Maintains a positive, cooperative work environment between staff and management.
- Emphasizes employee selection, training and development as a way of doing business.
- Ensures all hotel employees know hotel objectives.
- Ensures personnel files are accurate and comply with both local and federal laws and regulations.

**Your experience and skills include**:

- Diploma in Hotel Management or Hospitality
- 5 years’ experience in the Front Office or related professional area
- Minimum 2 years of supervisory experience
- Worked in a fast pace, high turnover organization
- Strong working knowledge of MS Excel, Word, & PowerPoint
- Excellent written and verbal communication skills in English
- Relevant Experience in retail and in working in the Gulf Countries

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