Operations Manager

6 months ago

Doha, Qatar Qatar Airways Full time

We are currently recruiting for Operations Manager for one of the most dynamic and exciting leisure venues in Doha. West Bay beach, under the management of Discover Qatar, comprises 3 absolute beachfront fully licensed venues;
- Doha Sands, an exclusive and private beach club for in house guests staying at participating West Bay hotels.
- The Bistro: a fully licensed restaurant, open from 7am until midnight with a capacity of 200, serving light casual meals and also catering for special events, movie and sports event screenings and private groups.
- B12 Beach Club, Qatar’s largest private beach club featuring the largest inflatable in the country, a range of international food and beverage outlets, general admission and VIP sections, a resident DJ and popular weekend brunches.

The role is tasked with establishing, formulating, and executing F&B strategies to achieve operational growth and maximize profitability. Lead a team of Managers to build world-class Operations ensuring that the outlet operate at the highest standard according to the established procedures and processes.

Other key responsibilities are:

- Translate the business strategy into day-to-day execution providing direction and focus to deliver results against a defined business plan.
- Evaluate and improve established and new business services by testing quality standards before implementation. Ensure all prescribed business processes and procedures are fully briefed and followed by monitoring procedures carried out in line of responsibility are robust.
- Accountable for and to lead the F&B Service team to guarantee that the outlet, staff and processes comply with the brand's identity while attaining financial results and creating positive guest experiences.
- Provide coordination, direction and contractual oversight, ensuring all operational working methods are reviewed and best practice are achieved to grow business models.
- Directly responsible for including but not limited to: budgeting, staffing, training teams, culture, and communication, including a post analysis on all openings to improve costs, efficiencies, design and process.
- Responsible for the P&L and accountable to ensure financial metrics are achieved.
- Review and oversee supply chain to ensure the best prices are obtained through negotiations, set systems and QR procurements.
- Responsible for the overall security of all outlets, catering takings, reconciliation of tills and management of floats, ensuring any cash/stock loss is investigated and control measures are put in place. Work within the financial policies and procedures of the organization
- Commercially aware and constantly reviewing the external market and making changes to development plans, where necessary, partner with marketing department to ensure brand positioning are carried out as per business plan and company standard to achieve the desired commercial outcome.
- Partner with cross-functional teams to explore new channels for the business and inform the brands on product opportunities by observing market trends.
- Ensure the food and beverage offer and provision meets travelers’ needs and is developed and expanded in line with changing consumer’s habits and spending trends.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
We are looking for a passionate and experienced professional with:

- Bachelor’s Degree with 8 years’ experience
- Hazard Analysis Critical Control Points (HACCP/HCE) Certification / Related Training
- Hotel and catering experience within 5 star and/or Casual Dining/Fast Food Environments
- Managing multi concept, multi-tenant Food & Beverage Portfolio

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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