Team Leader

3 months ago


Doha, Qatar Andaz Doha Full time

Summary

Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others, and extending meaningful gestures, we consistently deliver distinct experiences demonstrating how little understanding goes a long way. Andaz means "personal style" in Hindi. Andaz Doha means, five-star creative luxury in the heart of Doha, expressed through local experiences, art & design, and picture-perfect drinking and dining, in a playful environment. Andaz Doha is about creating a vibrant luxury lifestyle hotel experience woven into the fabric of the local culture, fueling our guests’ creativity and inspiring them to express their unique style and passions.

**Duties and responsibilities related to the Team Leader - Reservation role**:

- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Manage guest complaints/issues and ensure resolutions to all inquiries
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Monitor daily performance of reservations team members to ensure tasks are completed
- Supervise and assist reservation team

**Qualifications**:

- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years of work experience in Hotel operations.
- Good problem-solving, administrative, and interpersonal skills are a must.


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