IT Help Desk Technician
5 months ago
**Key Responsibilities**:
- Create and manage tickets in the ticketing system.
- Assist with hardware and software inventory management.
- Receive, respond to, and resolve IT support requests through various channels, maintaining a high level of professionalism.
- Perform troubleshooting using different diagnostic techniques.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Perform regular maintenance and updates for workstations and laptops.
**Qualifications**:
- High school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
- A+ or other IT certification is a plus.
- Proven experience in a help desk or technical support position.
- Proficiency in Windows and Mac operating systems.
- Familiarity with basic networking, hardware, and software troubleshooting.
- The ability to work both independently and within a team.
- Strong problem-solving capabilities and critical thinking.
**Salary**: From QAR0.01 per month
Application Question(s):
- Do you speak Arabic?
**Experience**:
- IT: 1 year (required)
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