Help Desk Agent
2 weeks ago
**Responsibilities**:
- Resolve customer issues with company products
- Answer other customer questions and offer them access to helpful resources
- Direct questions to the right department when needed
- Ensure customer satisfaction
- Manage all desk administrative duties
- Maintain accurate records of interactions with customers and recurring user problems
- Follow up with customers as needed to ensure any problems are resolved
**Requirements**:
- Immediate joiners required
- Arabic speaker will be an advantage
- Strong written and verbal communication skills
- Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
- Interpersonal skills that function to create connections and positive experiences for customers
- Technological skills specific to the company’s products and trouble-shooting practices
- Patience with customers and ability to remain calm
- Organizational abilities
Application Question(s):
- What is your Salary expectation?
- Do you have a valid QID with NOC?
- If you are selected how soon you can join?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Help desk: 3 years (preferred)
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