Field Service Engineer

3 weeks ago

Doha, Qatar As a registered user you will have access to CV registration and vacancy notification based on your Full time

Join Our Team as a **Navigation Service Engineer** in **Doha, Qatar**

Are you ready to be at the forefront of representing Kongsberg to our global clientele? We're expanding our team and seeking a skilled **Navigation Service Engineer** to join our Global Customer Support (GCS) department based in Doha, Qatar

In this role, you'll handle installation & commissioning, short notice on-call & planned services, and in-house remote technical support for a wide array of Navigation, Communication, Steering, Sensor, and Reference system products. These include Radar, ECDIS, Auto Pilot, GMDSS, Echo Sounders, Speed Log, AIS, VDR, Conning, Steering systems, Gyros, GPS, and more, both onboard vessels and in major shipyards worldwide.

**Key accountabilities**
- Execute installation and commissioning tasks for various Navigation, Communication, Steering, Sensor, and Reference system products such as Radar, ECDIS, Auto Pilot, GMDSS, Echo Sounders, Speed Log, AIS, VDR, Conning, Steering systems, Gyros, GPS, etc.
- Provide prompt on-call and planned services, responding efficiently to short notice requirements.
- Deliver remote technical support to resolve issues with installed systems, ensuring mínimal downtime and optimal functionality.
- Collaborate with global customers and major shipyards to address technical inquiries and ensure customer satisfaction.
- Maintain comprehensive documentation of service activities, including reports, troubleshooting steps, and solutions implemented.
- Continuously update technical knowledge and stay abreast of advancements in navigation technology to provide informed support and recommendations.
- Demonstrate a commitment to Kongsberg's values of determination, innovation, collaboration, and reliability in all aspects of work.
- Display a high level of motivation and readiness for frequent travel to various locations worldwide to support customer needs and project requirements.
- Play a role in shaping the future strategies of the marine industry, focusing on digitalization and decarbonization efforts.

**Qualifications and Experience**
- Bachelor’s degree or equivalent in electronics, telecommunication, or related fields. Alternatively, substantial relevant work experience can offset the absence of formal education.
- Additional training and certifications in the Offshore/oil & gas industry, such as BOSIET and H2S, are advantageous.
- OEM trainings and certifications for marine navigation/telecommunication equipment are beneficial.
- Possession of GMDSS GOC certification is an advantage.
- A minimum of 3 years of hands-on experience with Navigation products.
- Proficiency in English, both written and verbal, enabling effective communication.
- Demonstrated enthusiasm for global travel and engagement in support activities, showcasing a high level of motivation and adaptability.

**Key Skills**:

- Take proactive initiative, driving actions and assuming accountability for outcomes.
- Employ a methodical and systematic methodology, proactively planning and establishing clear priorities.
- Analyze intricate issues and dilemmas, formulating reasoned judgments.
- Communicate in a concise, precise, and structured manner.
- Collaborate effectively with others, sharing knowledge, experiences, information, and providing support.

**What we can offer you**
As a field service engineer you will get a chance to work with leading technology in an industry which is working towards more environment friendly and green solutions. You will collaborate with people from different cultures and travel the world. You will be an important contributor in an exclusive technical, challenging, and fun environment. Exposure to a high degree of personal development and career opportunities within Kongsberg Maritime. Opportunities to expand your knowledge to other product areas.

**Work location**
Doha, Qatar, Middle East & Worldwide

**Points of contact**
Narinder Singh, General Manager

**Start date**:
On or before 1st May 2024

At **Kongsberg**, we thrive on tackling formidable challenges and achieving exceptional performance even in the most extreme conditions. We achieve this by developing outstanding products and services aimed at delivering maximum benefits to our customers.

**Kongsberg Maritime**, a subsidiary of **KONGSBERG**, stands as a global leader in marine technology, offering innovative and dependable technology solutions across various sectors including merchant shipping, offshore operations, subsea exploration, and naval activities. Headquartered in Kongsberg, Norway, our company boasts manufacturing, sales, and service facilities spread across 34 countries. As part of the larger **KONGSBERG** group, we contribute to delivering high-technology systems and solutions to clients in the oil and gas industry, merchant marine, defense, and aerospace sectors.

Within our Global Customer Support division, we oversee services, upgrades, and support for Kongsberg Maritime products in the aftermarket. Wit

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