Business Head

3 weeks ago

Doha, Qatar First Response Healthcare LLC Full time

**Job Title : Business Head/ Clinic Manager**

**Department : Operations**

**Joining : Immediate Preferred**

**Reporting to : CEO**

**Location : Qatar**

**ABOUT COMPANY**:
First Response Healthcare LLC (FRH) is a JCI-Accredited Home Healthcare Organization headquartered in Dubai. FRH is one of the fastest growing organizations and a leader in providing on-site healthcare services in Dubai. FRH has earned the trust of thousands of patients, clients and partners with its personalized care, quality treatment and a sincere commitment to the overall well-being of its patients and all stake holders. Our portfolio includes services for Doctor-On-Call, PCR, Home Healthcare, Ambulance, and Clinics across Emirates in UAE - Dubai / RAK / Abu Dhabi.

First Response Healthcare offers progressive and engaging work environment inspiring employees to bring out the best of their talent. The robust and rewarding company culture recognizes every single employee when they exceed expectations or go above and beyond. Encourage employees to celebrate each other with peer-to-peer recognition initiatives and through regular performance appraisals.

**EXPANSION**:
As part of our expansion plan, we require a “**Business Head/ Clinic Manager" **to join our team in Qatar.

First Response Healthcare Center LLC (FRHC) Qatar, is part of the First Response Healthcare LLC a JCI-Accredited Doctor on Call, Home Healthcare and Ambulance service provider, headquartered in Dubai, UAE.

He/ She will be responsible for the below role:
**JOB SUMMARY**:
This position is management position and reports to CEO/ corporate office directly.Key responsibilities are:

- To build the business plan & budgets in coordination with the corporate office and ensure the timely execution.
- Responsible for center profitability and growth in terms of revenue and brand image
- Oversee and manage the daily operations of the clinic, including supervising staff, managing patient flow, and ensuring high-quality patient care.
- Develop and implement policies and procedures to ensure compliance with regulatory requirements and promote patient safety and satisfaction.
- Develop and maintain relationships with medical staff and other stakeholders to promote collaboration and effective communication.
- Collect and monitor business unit KPI’s in line with the vision of the company.
- Develop and implement marketing and outreach strategies to increase patient volume and revenue.
- Hire, train, and evaluate staff, including developing training programs and providing ongoing support and feedback to ensure high-quality performance.
- Monitor staff performance and conduct review meetings on periodic basis as defined by Corporate HR.
- Monitor and analyze patient feedback and satisfaction data to identify areas for improvement and develop strategies to address concerns.
- Ensure that medical records are accurately maintained and secure, and that patient confidentiality is protected.
- Develop and maintain a positive and professional clinic culture that values teamwork, respect, and excellence.
- Continuously evaluate clinic operations and make recommendations for improvements in efficiency, quality, and patient experience.
- Ensure upkeep and maintenance of the facility for smooth operations and compliance.
- Maintain and procure consumables, equipment, and medications as per the business requirement.
- Coordinate with corporate functions such as HR, Finance, Quality, IT, and other management teams for clear alignment of company’s vision and operations.

**QUALIFICATION & EXPERIENCE**:

- Strong background in Healthcare Management including regulatory compliance, financial management, and patient care.
- Leadership and Management skills including the ability to motivate and supervise staff, make strategic decisions, and communicate effectively with patients, staff, and stakeholders.
- Highly Customer-focused with excellent customer service skills, including the ability to interact, handle concerns and complaints in a professional & compassionate manner.
- Business Acumen including financial management, budgeting, and marketing.
- Strong awareness of Qatar’s healthcare and hospitality market and ability to generate leads.

**Additional Requirements**:

- Bachelors Degree / MBA
- Atleast 5+ years of relevant experience. Hands on experience of Independently handling business vertical.
- Excellent Communication Skills
- Should be highly proficient in English (Professional) / Arabic
- Multiple Language will be an added advantage.
- Previous experience in clinics in an added advantage.

**COMPENSATION & REWARDS**:

- Compensations is one of the best in the industry along with local benefits.
- Attractive Reward Program
- Annual Performance based bonus
- Fastest career growth
- Multiple training programs for skill upgrade
- Employee Stock Ownership Plan (ESOP) for deserving team members

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Doha: Reliably commute

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