Head of Business

1 week ago

Doha, Qatar Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
The role is responsible to ensure the team deliver on budgeted net sales, gross margin, net profit and the Customer Service Index (CSI) for all DOMASCO Automotive Brands in Qatar while developing and executing the brand and product strategy for growth in Qatar. They will have focus on the entire customer journey enabling the different functions to deliver a first-class customer experience and maintain a collaborative relationship with the Original Equipment Manufacturer (OEM).

**What you will do**:

- **_Strategic development:_** Strategic development of the brand delivering the vision for the future that provides sustainable growth, as well as overseeing and enhancing the overall performance with direct responsibility for Sales, After Sales, Marketing, Planning, Pricing, and Performance.
- **_Budgeting:_** To prepare the annual budgets by considering the Units in operations, future units’ sale, and past performance to ensure that the Company’s Objective of growth is met and in line with the Market conditions.
- **_Revenue & Profit:_** To achieve and exceed the budgeted target on Net sales, Gross Margins and Net profit by maximising the revenue streams and optimising key Service KPI’s of Productivity, Efficiency and Utilisation
- **_CSV: _**To develop, implement and improve the service process to enhance the Customer service experience and retain CSI number.
- **_Maintain Principle Standards:_** Work with OEM teams, Principal, and AF Group teams, to deliver a first-class customer experience through rigorous focus on the customer journey, business processes, technology and continuous improvement.
- **_Customer Retention:_** To develop, implement and improve CRM activities to improve Customer retention and service coverage ratio by proactively anticipating the changing Customer needs and demands
- **_Value Chain Optimization:_** Promote innovation & collaboration with AF Group divisions (Sales, Service, F&I, Used Car, Engagement Centre etc..) to enhance customer experience and optimize Value Chain of Sales, including parts and service and leverage Group investments in technology to drive efficient sales.
- **_A/R and Stock Provision Management:_** Responsible for A/R and Stock Provision Management, requiring close coordination with OEM Operations for Marketing & Customer Relationship management.
- **_Culture Change:_** Create a culture of the OEM way of working throughout the organization embedding OEM business practices as a way of doing business whilst also leveraging the Al-Futtaim and Trading Enterprises cultural strengths
- **_Staff Retention & engagement:_** To develop and implement systems for motivating the team members to increase their engagement levels and attract newcomers to be a company of choice through training & development, regular meetings and defining career path for highly engaged workforce
- **_Talent Development:_** Drive a talent and nationalization development system that creates professionals recruited correctly and future orientated, developed by education, coaching and performance management, and engaged through succession planning and a sense of purpose and meaning for developing the brand.

**Required skills to be successful**:

- Leadership experience.
- Financial acumen.
- Customer centric experience.
- Operational excellence.

**About the team**:
The role reports to the General Manager - International, managing a team of 10 direct reports and will interact with mutliple internal and external stakeholders across business.

**What equips you for the role**:

- Experience in strategic planning and execution. Street-smart with acute understanding of automotive market dynamics. Strong empathy for the customer with insights and understanding of their behaviour. Understanding of market segmentation and product marketing as well as service and parts operations. Knowledge of contracting, negotiating, and change management. Experience in examining and re-engineering operations and procedures. Experience in formulating policy and developing and implementing new strategies

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