Technical Officer

7 days ago


Doha, Qatar Ooredoo Group of Companies Full time

About Us
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of

About the Business Unit
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The department acts as the single point of contact for Customer Call Center to receive all customer complaints and redirect tickets to the right island, track tickets, ensure coordination and ownership. Responsible to also provide high level monitoring of performance dashboards and real time performance monitoring of each Network, IT, IaaS & ICT KPI, and perform fault management and Oversee change management and SOC tool managementAbout the Role
- Supports the development, implementation and management of technical infrastructure and functionalities to enable central and remote performance management and fault management functionalities.
- Assists in the elaboration of dashboards and SLA.
- Analyses and troubleshoots to isolate the source of faults, and dispatch fault tickets to relevant teams in Technology BU.
- Performs proactive issue resolution to prevent Network / IT faults.
- Supports the fulfilment of SLAs; perform tool management and managerial trainings in SOC.
- Executes periodic, event-based and upon-request reports on networks quality and performance to internal stakeholders and regulatory authority.Minimum Experience, Essential Knowledge & Skills

2 years' experience in a similar role.

Experience in a Service monitoring preferably in the Telecommunications industry.



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