Ramp Operations Manager

7 days ago

Doha, Qatar Qatar Airways Full time

About the role

To efficiently manage and direct one of the assigned sections within Airside operations such as: Ramp handling, GSE handling, Baggage handling, Airside transportation, Turnaround coordination and any other services as directed by QAS Management. Support delivery and consistency of high operational standards in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service Level Agreements (SLA)
- Accountable for management and supervision of assigned ground handling activities within Airside Operations division.
- Responsible for the health and safety of employees within associated areas promoting safe working environment and just culture principles.
- Lead by example while maintaining health and safety standards and excellent working practices in line with Company polices
- Engage in operational assessment through regular observations while identifying any potential noncompliance and implement preventative and/or process improvement action plans.
- Responsible for the investigation and reporting of any critical accidents, incidents and operational constraints, supporting Line Manager and both QAS and QR Group Safety in the resolution of service deficiencies in a timely manner.
- Ensure that Company’s and individual carrier’s standards are implemented and maintained at agreed service level of quality and compliance.
- Analyze and study the root cause(s) of incident(s), accident(s) and service lapse(s) and design and implement the solution(s) to ensure continuous improvement.
- Deliver established short and long term people engagement plans to maintain just culture principles and control of a diverse business operation.
- Delivers short and long term resource plans incorporating manpower, equipment and facilities, ensuring effective and efficient deployment of QAS resources to meet agreed service standards for QAS customer airlines.
- Ensure and determine sufficient competencies are in place within assigned department in accordance with operational demands.
- Provide operational inputs to Line Manager during budget preparation within the defined business area as determined by Line Manager.
- Participate and support the growth and development of Company expansion plans through the provision of operational analysis and scope review related to any process change impacting the ground handling services.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible

**Qualifications**:
About You
- Bachelor’s Degree or Equivalent with Minimum 7 years of job-related experience
- Minimum 7 years relevant experience
- Advance knowledge of baggage handling operations & baggage handling systems.
- Skilled in Baggage Reconciliation Systems & processes
- Work experience in ground handling operations
- Preferred - Experience in resource management systems and planning.
- Experienced in Load Control, TRC, Passenger Services, GSE and Cabin Cleaning Services, Baggage.
- Experience in ramp VIP, executive jet ground handling operations.
- Must possess a strong, decisive and collaborative leadership style.
- Demonstrate the highest standards of integrity, equality and respect.
- Ability to effectively communicate with clear, concise and consistent messages.
- Experience of leading, managing, inspiring and engaging a large multi-cultural workforce.
- Understands the value of high customer service delivered within a cost conscious culture.
- Skilled at mentoring and coaching skills.
- Fluent in spoken and written English.
- Ability to foster teamwork among team members
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

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