IVAnti System

3 days ago

Doha, Qatar Novel Overseas Corporation Full time

1- IT Services management consultant (ITAM, ITSM) - Ivanti system

a
- Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization

b
- Lead the design and implementation of the Assets and Service Management Framework, and Operating Model based on ITSM /ITAM Best Practices

c
- Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery

d
- Provide direction and goal-setting on strategy and operations

e
- Contribute to design and solution development activities

f
- Responsible for leading a team of professionals in the areas of service transformation, Service Management, Assets Management metrics and reporting

g
- Define roles and responsibilities for the new Service Management organization

h
- Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB, ITAM and other IT Service Management processes

i
- Define and review the measurement of the services using metrics that include key performance indicators (KPIs) generating and distributing quality reports to measure the effectiveness and value of the services

j

k
- Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools

l
- Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels

m
- Support and maintain service management and Assets management software tool versions and patches

n
- Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system

o
- Develop service dependency maps through physical and logical configuration item relationships

p
- Support and deliver IT operational processes manually and through task automation tools

**Experience**:

- Ivanti: 5 years (preferred)
- Banking Industry: 1 year (preferred)

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