Assistant Butler

5 days ago

Doha, Qatar RAFFLES Full time

Company Description

BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS

**Job Description**:
**THE ROLE**

The Butler is at the center of the Raffles Doha guest service experience. The role encompasses a spectrum of responsibilities that mainly support the Raffles Butler in delivering efficiently an immaculate guest experience. During the occasional guest interaction, the Assistant Butler strives to listen attentively, observes all details, and personalizes any interaction with the aim to anticipate and be intuitive of guests’ needs and wants. The Assistant Butlers is an ambassador of the hotel, well-rounded in all areas of the hotel and knowledgeable of all areas including Front Office, Housekeeping, Food and Beverage, Housekeeping and Spa & Wellbeing.

**KEY ROLES & RESPONSIBILITIES**
- Supports Butlers in creating personal connections with guests through emotional luxury.
- Responsible to have full knowledge of in suite and maxi bar set-ups.
- Supports Butler in regular service offerings include unpacking, packing, light laundry handling, shoe-shine service if needed.
- Fully understands the difference of room categories and guest levels / VIPs.
- Promptly answers calls, instant messages from the Butler they work with as well as in their department.
- Engages, customizes and organises in suite Maxi Bar set-ups for the occupied suites with the instructions of the Butler.
- Make sure to report used items in suites Maxi Bars and are charged to the guest’s accounts.
- Make sure Butler trolleys and dedicated pantries are well-stocked and ready for the next shift.
- Cleans and maintains all Butler working areas including guest suites, pantries, stores, equipment, perishables, stationary, etc. with the instruction and support of the Butler they work with.
- Follows up necessary hygiene procedures on daily basis.
- Completes the missing products from purchasing department and stocks them neatly in the designated pantries / storages.
- Works closely with in room dining and engages / customizes replenishment of amenities for the occupied suites with the instructions of the Butler.
- Responsible of removal and exchange of dirty plates, cutleries, glasses etc. while replenishing amenities and Maxi Bars for occupied suites with the instructions of the Butler.
- Ensures all communication is carried clearly amongst the team.
- Intuitively anticipates through observation and interactions guests’ needs and wants. Shares guest preferences with Butlers to be recorded on guest’s profile.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Cooperates closely with Butlers and Butler supervisors to ensure a seamless service. Acts as a link for guests with all other areas of the hotel_._
- Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.
- Follows Hotel Evacuation Policy in case of an Emergency.

**Qualifications**:
**PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE**
- Possesses strong interpersonal skills and ability to communicate in second language.
- Ascertains and addresses guest/colleague needs.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
- Prioritizes and organizes work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Embraces and responds to change effectively.
- Understands international luxury travelers and their needs.
- International level of quality and non-hotel experience a plus.
- An understanding of cultural nuisances in dealing with local and Middle Eastern guests.
- _ Anticipates the needs and the assistance a Butler might need upon a guest’s stay, from their arrival to departure._
- _ Strives an effort

  • Butler, Live in

    7 months ago

    Doha, Qatar Nanny & Butler Full time

    Doha REGION Middle East JOB TYPE Full-Time Permanent POSITION ID 7361G-MD A UHNW Family based in Doha is looking to hire a Butler for one Principle. **Duties**: Manage the family private belongings such as wardrobes, clothing, garments, private bathroom and toilet including amenities, toiletries, perfumes and other personal use. Take care all private...

  • Assistant Butler

    3 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Butler

    2 weeks ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Butler is at the center of the Raffles Doha guest service experience. The role encompasses a spectrum of responsibilities that mainly support the Raffles Butler in delivering efficiently an immaculate guest experience. During the occasional guest interaction, the Assistant Butler strives to listen attentively, observes all details, and...

  • Butler

    2 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22209885 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to...

  • Butler

    2 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22164153 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury through service....

  • Butler

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23194873 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to...

  • Butler

    7 months ago

    Doha, Qatar RIXOS Full time

    **Company Description** Rixos Premium Qetaifan Island North** Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism...

  • Butler

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24057994 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to...

  • Assistant Head Butler

    2 weeks ago

    Doha, Qatar Accor HQ Full time

    **THE ROLE** The Assistant Head Butler assists the Head Butler in the overall management of the Butler team. The Assistant Head Butler is an intuitive, meticulous, and organized individual that shines as a good listener with guests and colleagues and exuberates warmth. He or she is a strong motivator, a leader by example and ultimately drives high colleague...

  • Head Butler

    1 week ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23042398 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As the original house of luxury, St. Regis...

  • Executive Butler

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24059220 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As the original house of luxury, St. Regis continues to redefine modern luxury through...

  • Butler (Male)

    7 days ago

    Doha, Qatar HCC WLL Full time

    Ensuring that cleaning and household chores are completed. - Answering telephonic and written communications on behalf of the employer. - Greeting guests in a professional manner upon their arrival. - Sourcing and training new staff, preparing and communicating staff schedules, and running payroll. - Coordinating the maintenance and preservation of the...

  • Senior Butler

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24102690 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to...

  • Butler Runner

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24030690 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury through service....

  • Butler

    7 months ago

    Doha, Qatar RAFFLES Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Butler

    5 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Butler Coordinator

    3 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24098512 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the...

  • Butler Coordinator

    8 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24098512 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury through service....

  • Butler

    7 months ago

    Doha, Qatar Inspire Management Training Center Full time

    We are searching for a butler to take over the day-to-day management and running of our property. In this role, you will be charged with household upkeep, supervision of staff, and hosting of guests. You will also manage budgeting, the hiring and dismissal of staff, and ensuring the pristine maintenance and running of the household **JOB...

  • Butler

    5 months ago

    Doha, Qatar Inspire Management Training Center Full time

    We are searching for a butler to take over the day-to-day management and running of our property. In this role, you will be charged with household upkeep, supervision of staff, and hosting of guests. You will also manage budgeting, the hiring and dismissal of staff, and ensuring the pristine maintenance and running of the household **JOB...